Senior Client Operations Specialist

BNY; Devon (PA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision

Paid time off

Job summary

BNY Mellon is seeking a Senior Specialist, Client Operations to join our Client Service team in Berwyn, Pennsylvania. The role focuses on resolving complex client issues and guiding external clients to the right resources within the firm.

You will leverage deep knowledge of BNY Mellon products and services to support and resolve operational and technical requests, contributing to business development and client satisfaction. This position emphasizes teamwork and client-focused collaboration.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.

Responsibilities

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high quality service to a specialized client base.
• Proactively assists clients in reviewing potential business needs, resolves complex or non-routine client issues, and contributes to process improvements.

Skills

Client services

Problem solving

Communication

Education

Bachelor's degree or equivalent

Job description

BNY Mellon is seeking a Senior Specialist, Client Operations to join our Client Service team in Berwyn, Pennsylvania. The role focuses on resolving complex client issues and guiding external clients to the right resources within the firm.

You will leverage deep knowledge of BNY Mellon products and services to support and resolve operational and technical requests, contributing to business development and client satisfaction. This position emphasizes teamwork and client-focused collaboration.