Senior Client Operations Specialist

Pearson; Salem (OR); Hybrid; USD 36,000 - 40,000; Full time

Job summary

Pearson Advanced Associate, Customer Service is a hands‑on operations role that partners with Program Managers and supports client testing programs to keep client work moving. You will manage work requests, provide guidance, and help drive process improvements across Client Services.

The role emphasizes problem‑solving, organization, and cross‑team collaboration, with occasional test events and weekend support.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support few times in a year, max 5 weekends where working additional hours is needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Strong organizational skills

Time management

Excellent written and verbal skills

Multi-priority management

Analytical and problem-solving

Experience with business systems/datab

Independent worker with cross-teamColl

Customer focus

Strong communication

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Ticketing tools

Workflow tools

Project management tools

Job description

Pearson Advanced Associate, Customer Service is a hands‑on operations role that partners with Program Managers and supports client testing programs to keep client work moving. You will manage work requests, provide guidance, and help drive process improvements across Client Services.

The role emphasizes problem‑solving, organization, and cross‑team collaboration, with occasional test events and weekend support.