Advanced Associate, Client Success & Operations

Pearson; Harrisburg (Dauphin County); On-site; USD 75,699,000 - 82,670,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. This hands-on operations role requires working across teams to keep client work moving, with strong problem-solving and organizational skills.

You will partner with Program Managers, support client maintenance, launches, and special projects, and help improve Client Services operations. The role emphasizes collaboration, accountability, and operational excellence.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support few times in a year, max 5 weekends where working additional hours is needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Organizational skills

Time management

Communication skills

Multitasking

Analytical thinking

Data tools

Education

Bachelor's degree

Tools

CRM systems

Ticketing systems

Workflow tools

Project management tools

Pearson VUE

IntelliVUE

Service Direct

Job description

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. This hands-on operations role requires working across teams to keep client work moving, with strong problem-solving and organizational skills.

You will partner with Program Managers, support client maintenance, launches, and special projects, and help improve Client Services operations. The role emphasizes collaboration, accountability, and operational excellence.