Senior Client Operations Manager — On-Site (4 Days/Week)

Fox Corporation; Los Angeles (CA); On-site; USD 102,000 - 110,000; Full time

Job summary

FOX Entertainment Studios is seeking an experienced Senior Manager, Client Operations to lead the team responsible for third-party client service and delivery of contracted content and materials globally. The role emphasizes strong organizational skills, proactive communication, and on-site presence required four days a week.

The candidate should excel in coordinating with global teams, ensuring timely delivery, and managing complex client requirements while maintaining high standards of

Qualifications

• 7+ years of related experience in high-volume entertainment studio servicing.
• 2+ years of people management or team leadership experience
• Experience supporting clients and colleagues across multiple time zones, including the UK
• Familiarity with media assets, including audio and visual materials, marketing and advertising materials, and legal documentation
• Working knowledge of frame rates, codecs, resolutions, and delivery specifications
• Strong prioritization and resource-allocation skills
• Proven ability to manage a high volume of concurrent deliveries or projects at various stages in an extremely fast-paced environment
• Ability to learn new systems, processes, and client requirements quickly and thoroughly
• Ability to communicate effectively with senior executives
• Discretion in handling confidential information
• Excellent written and verbal communication skills
• Experience with Airtable, Salesforce, and Rightsline

Responsibilities

• Serve as the central operations point of contact for all FEG Sales third-party clients
• Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables
• Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution
• Partner with the Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials
• Onboard new clients for technical delivery, using internal systems and external vendors as needed
• Maintain accurate, auditable records of delivery status, client specifications, and completed deliverables
• Trigger and perform revenue recognition upon verified delivery, in coordination with Finance and in accordance with contract terms and company policy
• Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution
• Lead, coach,and develop one US-based and one UK-based team member, while directly managing a portfolio of global clients
• Collaborate with Business Affairs, Legal, Finance, and Rights Management

Skills

People management

Client servicing

Time zone coordination

Communication skills

Attention to detail

Education

Bachelor's degree

Tools

Airtable

Salesforce

Rightsline

Job description

FOX Entertainment Studios is seeking an experienced Senior Manager, Client Operations to lead the team responsible for third-party client service and delivery of contracted content and materials globally. The role emphasizes strong organizational skills, proactive communication, and on-site presence required four days a week.

The candidate should excel in coordinating with global teams, ensuring timely delivery, and managing complex client requirements while maintaining high standards of