Global Client Operations Manager

Fox; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

FOX Entertainment Studios seeks an experienced Senior Manager, Client Operations to lead the team ensuring timely, accurate delivery of content and materials to third-party clients worldwide. The role requires strong communication and proactive service orientation.

The incumbent will manage on-site operations four days per week, collaborate with global sales, legal, and finance teams, and drive excellence in client satisfaction while maintaining auditable delivery records.

Qualifications

• 7+ years of related experience in high-volume entertainment studio servicing.
• 2+ years of people management or team leadership.
• Experience supporting clients across multiple time zones, including the UK.
• Familiarity with media assets, including audio/videos and delivery specifications.
• Ability to learn new systems and to communicate with senior executives.

Responsibilities

• Serve as the central operations point of contact for all FEG Sales third-party clients.
• Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables.
• Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution.
• Partner with Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials.
• Onboard new clients for technical delivery, using internal systems and external vendors as needed.
• Maintain accurate, auditable records of delivery status, client specifications, and completed deliverables.
• Trigger and perform revenue recognition upon verified delivery, in coordination with Finance and in accordance with contract terms and company policy.
• Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution.
• Lead, coach, and develop one US-based and one UK-based team member, while directly managing a portfolio of global clients.
• Collaborate with Business Affairs, Legal, Finance, and Rights Management.

Skills

People management

Client servicing

Delivery coordination

Time zone collaboration

Executive communication

Discretion in handling confidential

Fast-paced environment

Media asset delivery

Job description

FOX Entertainment Studios seeks an experienced Senior Manager, Client Operations to lead the team ensuring timely, accurate delivery of content and materials to third-party clients worldwide. The role requires strong communication and proactive service orientation.

The incumbent will manage on-site operations four days per week, collaborate with global sales, legal, and finance teams, and drive excellence in client satisfaction while maintaining auditable delivery records.