Global Client Operations Leader (On-Site)

FOX; Los Angeles (CA); On-site; USD 102,000 - 110,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) plan

Paid time off

Job summary

Fox Entertainment Studios is seeking a Senior Manager, Client Operations to lead the team delivering contracted content and materials to third-party clients worldwide. Regular on-site attendance is required, with a minimum four days per week in the workplace.

You will coordinate with global sales, mastering, and legal teams to ensure timely, accurate deliveries while managing client relationships and revenue recognition.

Qualifications

• 7+ years of experience in high-volume entertainment studio servicing.
• 2+ years of people management or team leadership.
• Experience supporting clients across multiple time zones, including the UK.
• Familiarity with media assets, audio/visual materials, marketing collateral, and legal docs.
• Working knowledge of frame rates, codecs, resolutions, and delivery specs.
• Strong prioritization and resource-allocation skills.
• Proven ability to manage a high volume of concurrent deliveries in a fast-paced environment.
• Ability to learn new systems and client requirements quickly.
• Ability to communicate effectively with senior executives.
• Discretion with confidential information.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the central operations point of contact for all FEG Sales third-party clients.
• Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables.
• Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution.
• Partner with Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials.
• Onboard new clients for technical delivery, using internal systems and external vendors as needed.
• Maintain auditable records of delivery status, client specifications, and completed deliverables.
• Trigger and perform revenue recognition upon verified delivery, in coordination with Finance and in accordance with contract terms.
• Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution.
• Lead, coach, and develop one US-based and one UK-based team member, while directly managing a portfolio of global clients.
• Collaborate with Business Affairs, Legal, Finance, and Rights Management.

Skills

Entertainment industry exp

People management

Multi-time zone support

Media asset delivery

Frame rates/codecs

Prioritization

Executive communication

Confidential handling

Written and verbal comms

Education

Bachelor's degree

Tools

Airtable

Salesforce

Rightsline

Job description

Fox Entertainment Studios is seeking a Senior Manager, Client Operations to lead the team delivering contracted content and materials to third-party clients worldwide. Regular on-site attendance is required, with a minimum four days per week in the workplace.

You will coordinate with global sales, mastering, and legal teams to ensure timely, accurate deliveries while managing client relationships and revenue recognition.