Senior Manager, Client Operations

Fox; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

FOX Entertainment Studios seeks an experienced Senior Manager, Client Operations to lead the team ensuring timely, accurate delivery of content and materials to third-party clients worldwide. The role requires strong communication and proactive service orientation.

The incumbent will manage on-site operations four days per week, collaborate with global sales, legal, and finance teams, and drive excellence in client satisfaction while maintaining auditable delivery records.

Qualifications

• 7+ years of related experience in high-volume entertainment studio servicing.
• 2+ years of people management or team leadership.
• Experience supporting clients across multiple time zones, including the UK.
• Familiarity with media assets, including audio/videos and delivery specifications.
• Ability to learn new systems and to communicate with senior executives.

Responsibilities

• Serve as the central operations point of contact for all FEG Sales third-party clients.
• Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables.
• Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution.
• Partner with Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials.
• Onboard new clients for technical delivery, using internal systems and external vendors as needed.
• Maintain accurate, auditable records of delivery status, client specifications, and completed deliverables.
• Trigger and perform revenue recognition upon verified delivery, in coordination with Finance and in accordance with contract terms and company policy.
• Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution.
• Lead, coach, and develop one US-based and one UK-based team member, while directly managing a portfolio of global clients.
• Collaborate with Business Affairs, Legal, Finance, and Rights Management.

Skills

People management

Client servicing

Delivery coordination

Time zone collaboration

Executive communication

Discretion in handling confidential

Fast-paced environment

Media asset delivery

Job description

OVERVIEW OF THE COMPANY FOX Entertainment

With a legacy spanning nearly 40 years, FOX Entertainment is one of the world's most recognizable media brands and a leading global creator of multi-genre content across broadcast, streaming, digital and emerging platforms. Known for its independent, innovative spirit and bold storytelling, the company is committed to reaching audiences where they are through a platform- and format-agnostic approach to developing, testing and scaling intellectual property worldwide.

FOX Entertainment consists of three core business units. The FOX Television Network, which encompasses its flagship linear platform and streaming partnerships with Hulu and FOX One, is home to hit series including The Simpsons, The Masked Singer, Doc, Memory of a Killer, Fear Factor: House of Fear, The Floor and Hell's Kitchen. FOX Entertainment Studios, operates the in-house scripted and unscripted studios behind series such as Animal Control, Best Medicine, The Faithful, and The Way Home, as well as Bento Box Entertainment with animated hits such as Hazbin Hotel and Krapopolis; Studio Ramsay Global with Next Level Chef, Gordon Ramsay's Secret Service and Knife Edge: Chasing Michelin Stars; entertainment studio TMZ; and the independent film label Tideline. FOX Entertainment Global is the company's worldwide content sales and distribution arm. As part of its evolution into a modern next-gen studio, FOX Entertainment is expanding its digital storytelling ecosystem with investments across vertical video with Holywater, Chain's experiential storytelling, podcasting with Meet Cute, a two-way content pipeline with HarperCollins Publishing, and creator-led formats through the newly formed FOX Creator Studios. Through these strategic initiatives, the company is investing earlier in emerging ideas and new forms of audience engagement, while maintaining the ability to grow successful concepts into premium franchises across broadcast, streaming and global platforms. A prolific content creator and production partner, FOX Entertainment collaborates with leading studios, creators, and platforms worldwide to produce and distribute premium content at scale across broadcast, streaming, and digital ecosystems, while continuing to grow its portfolio of owned IP and next-generation storytelling formats.

JOB DESCRIPTION

Fox Entertainment Studios is seeking an experienced Senior Manager, Client Operations. This role leads the team responsible for all third-party client servicing of Fox Entertainment Global (FEG Sales), ensuring that clients across the world receive their contracted content and materials accurately and on time. The ideal candidate is organized, detail-oriented, and proactive: a great communicator with a genuine commitment to best-in-class client service.

Regular, on-site attendance at the workplace for a minimum of four (4) days per week is an essential function of the position. The selected candidate must be able to reliably meet this requirement.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Serve as the central operations point of contact for all FEG Sales third-party clients
• Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables
• Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution
• Partner with the Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials
• Onboard new clients for technical delivery, using internal systems and external vendors as needed
• Maintain accurate, auditable records of delivery status, client specifications, and completed deliverables
• Trigger and perform revenue recognition upon verified delivery, in coordination with Finance and in accordance with contract terms and company policy
• Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution
• Lead, coach, and develop one US-based and one UK-based team member, while directly managing a portfolio of global clients
• Collaborate with Business Affairs, Legal, Finance, and Rights Management

WHAT YOU WILL NEED

• 7+ years of related experience in high-volume entertainment studio servicing
• 2+ years of people management or team leadership experience
• Experience supporting clients and colleagues across multiple time zones, including the UK
• Familiarity with media assets, including audio and visual materials, marketing and advertising materials, and legal documentation
• Working knowledge of frame rates, codecs, resolutions, and delivery specifications
• Strong prioritization and resource-allocation skills
• Proven ability to manage a high volume of concurrent deliveries or projects at various stages in an extremely fast-paced environment
• Ability to learn new systems, processes, and client requirements quickly and thoroughly
• Ability to communicate effectively with senior executives
• Discretion in handling confidential information
• Excelle