Senior Client Manager

Gallagher; Denver (CO); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher is seeking a Senior Client Manager to ensure delivery of exceptional service to clients by actively managing accounts. You will work with the sales team to ensure client satisfaction and lead Client Service Associates, fostering a learning environment and deepening client relationships.

You will guide complex accounts, leverage Gallagher resources for client deliverables, and drive renewal processes with a focus on retention and growth across Gallagher's benefits and services.

Qualifications

• Bachelor's degree required with 3+ years client service and/or claims experience OR HS/GED with 8+ years experience.
• Willingness to travel up to 25% of the time.
• Proficiency in Microsoft Office applications.
• Life and Health licensing is required.

Responsibilities

• Manage increasingly complex client accounts with emphasis on self-funded business and collaboration with teammates.
• Create effective client deliverables using Gallagher resources and tools.
• Support the employee benefits Client Service Cycle to ensure a smooth renewal process with target retention of 95%.
• Resolve service-related issues independently, escalating when needed to senior team members.
• Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposals, and develop client presentations.
• Cross-sell with clients to highlight Gallagher resources (Pharmacy, Retirement, HR Consulting, Voluntary Benefits).
• Guide and support new hires and account associates.
• Complete internal professional development programs to understand the insurance industry and Gallagher's processes.

Skills

Communication

Adaptability

Professional growth

Creativity

Tool familiarity

Customer focus

Education

Bachelor's degree + 3+ years experience

High School diploma + 8+ years experience

Tools

Microsoft Office

Job description

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As the Senior Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

How you'll make an impact

• You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with teammates
• Utilizing Gallagher's resources and tools, you will create effective client deliverables
• You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
• You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members
• Prepare RFP's, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

• You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
• You actively seek to develop your professional skills and improve efficiency
• You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve
• A desire to learn Gallagher's tools, systems, and shared resources
• We look for the people who go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher

About you

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Life and Health licensing is required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

#LI-KK2

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)