Client Manager

Gallagher; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Job summary

Gallagher Benefit Services, a Gallagher company, is seeking a Client Manager to ensure exceptional service delivery and client satisfaction. You will work with the sales team to guide Client Service Associates and foster a learning environment, applying strong business insight and dedication to client relationships.

You will lead complex accounts, develop client deliverables, and drive renewal success while partnering with senior teammates and leveraging Gallagher resources for optimal client

Qualifications

• Bachelor’s Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma degree/GED with 8+ years client service and/or claims management experience
• Active Life & Health license
• Willingness to travel ~25%
• Working knowledge of Microsoft Windows applications and MS Office

Responsibilities

• Manage increasingly complex client accounts with a focus on self-funded business
• Create effective client deliverables using Gallagher’s resources
• Support renewals and aim for 95% renewal target
• Resolve service issues independently and escalate as needed
• Prepare RFPs, coordinate vendor responses, support negotiations
• Cross-solve with clients to communicate available Gallagher resources
• Guide and mentor new hires and account associates
• Complete internal development programs to learn Gallagher processes
• Uphold ethical standards and The Gallagher Way

Skills

Strong communication

Adaptable

Continuous development

Innovative

Tool proficiency

Education

Bachelor’s degree + 3+ years

HS diploma + 8+ years

Tools

MS Office

Windows applications

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

How You'll Make An Impact

• You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
• Utilizing Gallagher’s resources and tools, you will create effective client deliverables
• You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
• You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members
• Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
• You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• Guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

• You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
• You actively seek to develop your professional skills and improve efficiency
• You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve
• A desire to learn Gallagher’s tools, systems, and shared resources
• We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

About You

• Bachelor’s Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma degree/GED with 8+ years client service and/or claims management experience
• Active Life & Health license
• Able and willing to travel approximately 25% of the time
• Working knowledge of Microsoft Windows applications and MS Office

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)