Strategic Client Onboarding & Implementation Lead

PAYCO The Clearing House Payments Company L.L.C.

Town of Charlotte (NY)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Job summary

PAYCO The Clearing House Payments Company L.L.C. seeks a Client Implementation Specialist to lead onboarding and implementation activities for TCH systems, ensuring smooth adoption and high client satisfaction.

The role requires coordinating between clients and internal teams, performing thorough testing, and maintaining detailed documentation. The ideal candidate has 5+ years in onboarding/integration, strong testing support experience, and a solid understanding of XML messaging and SDLC.

Qualifications

Bachelor’s degree in computer science or related field with a minimum of 5 years of experience.
Candidate requires minimum 3+ years of client onboarding and integration experience.
Candidate requires minimum 3+ years of experience performing testing support for internally developed applications.
Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies.
Definitive and fundamental understanding of XML language used in messaging.
Must be detail oriented and organized in both thought and practice.
Must be able to communicate ideas clearly in written and verbal form, including technical writing.

Responsibilities

Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.
Develop certification plans that validate the business and technical requirements.
Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.
Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.
Test new product software application or enhancements to existing software application.
Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.
Implement improvements in testing processes that reduce risk and drive efficiencies.
Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.
Develop and deliver training materials, user guides, and support documentation for end-users.
Conduct system configurations, data migrations, and customizations based on client requirements.
Coordinate cross-functional teams to ensure all implementation milestones are met.
Monitor and evaluate implementation success, collecting feedback for continuous improvement.