Senior Client Growth & Delivery Leader

o9 Solutions, Inc.; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

o9 Solutions, Inc. is seeking a senior leader to own complex customer accounts and build executive relationships across programs. You will drive delivery, ROI, and revenue growth while coordinating cross-functional teams and communicating progress with stakeholders.

You will partner with R&D to translate field insights, define requirements, and align with marketing for events. The role includes revenue forecasting, capacity planning, and leading a team of consultants to scale success.

Qualifications

• Experience leading complex customer accounts and managing delivery across programs.
• Ability to communicate with executive and operational stakeholders and provide status reports.
• Proven track record in growing accounts, improving ROI, and coordinating multi-disciplinary teams.

Responsibilities

• Take ownership of one or multiple highly complex customer accounts.
• Build long-term relationships at executive and operational levels.
• Resolve project issues including timeline, budget, and scope.
• Provide regular project communication and status reporting.
• Project quality to ensure customer satisfaction and ROI.
• Grow the business from a sales and revenue perspective at the assigned accounts.
• Manage customer delivery.
• Build and manage a team of planning practitioners and consultants.
• Work with R&D to communicate field-level insights and customer issues.
• Help define functional requirements across projects.
• Collaborate with marketing for customer events and press releases.
• Forecast revenue annually/quarterly/monthly; plan capacity and staffing.

Skills

Stakeholder management

Relationship building

Project management

Team leadership

Requirements gathering

Cross-functional collaboration

Revenue forecasting

Capacity planning

Thought leadership

Customer expansion

Job description

o9 Solutions, Inc. is seeking a senior leader to own complex customer accounts and build executive relationships across programs. You will drive delivery, ROI, and revenue growth while coordinating cross-functional teams and communicating progress with stakeholders.

You will partner with R&D to translate field insights, define requirements, and align with marketing for events. The role includes revenue forecasting, capacity planning, and leading a team of consultants to scale success.