Senior Client Partner – Enterprise Planning & Growth

o9 Solutions, Inc.; Texas; On-site; USD 175,000 - 240,000; Full time

Benefits offered by this job

Stock options

Competitive salary and benefits

International working environment

Social events and activities

Healthy snacks and beverages

Job summary

o9 Solutions is seeking a Client Management Director to steward strategic accounts, drive sustained value realization from the o9 platform, and lead executive-level engagements with client supply chain and IT leadership. You will translate platform capabilities into measurable outcomes while meeting financial targets.

You will own renewals, identify expansion opportunities, and collaborate across product, engineering, and delivery to ensure client success and long-term partnerships.

Qualifications

• 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.
• Proven track record managing complex, senior-level client relationships in enterprise SaaS or supply chain technology.
• Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.
• Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.
• Excellent executive communication skills across technical and non-technical audiences.
• Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.

Responsibilities

• Client relationship & executive engagement: own relationships with client leadership; be trusted advisor at VP/C-suite level.
• Executive reviews: lead quarterly/annual reviews showing value, roadmap alignment, recommendations.
• Escalation management: own end-to-end triage and resolution with proactive communication.
• Value realization & adoption: define and monitor client outcomes; drive activation of modules including Agentic AI.
• Adoption acceleration: identify underutilized capabilities and push AI-enabled workflows.
• Platform expertise & thought leadership: maintain hands-on knowledge of o9 modules and advise on configuration and best practices.
• Commercial growth: own renewals, develop expansion opportunities, lead contract renewals and SOW expansions.
• Cross-functional collaboration: represent client needs to Product/Engineering; support pre-sales and knowledge sharing.

Skills

Relationship management

Executive engagement

IBP fundamentals

SaaS enterprise

Cross-functional leadership

KPI tracking

AI/Agentic AI understanding

Renewals/upsell

Contract negotiations

Change management

Education

APICS CPIM/CSCP certification

Tools

SAP IBP

Kinaxis

Blue Yonder

Anaplan

Job description

o9 Solutions is seeking a Client Management Director to steward strategic accounts, drive sustained value realization from the o9 platform, and lead executive-level engagements with client supply chain and IT leadership. You will translate platform capabilities into measurable outcomes while meeting financial targets.

You will own renewals, identify expansion opportunities, and collaborate across product, engineering, and delivery to ensure client success and long-term partnerships.