Senior Client Experience Strategist & Insights Lead

Scorpion Enterprises, LLC; Chicago (IL); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Remote office allowance

Professional development

Job summary

Scorpion seeks a Senior Client Experience Analyst to partner with the VP and leaders to elevate how client journeys are measured and improved. This role connects data, feedback, and operations to uncover risks and drive organizational action.

It is a highly analytical, systems-oriented position requiring executive communication, business judgment, and curiosity about the client experience. Salary ranges reflect US market norms.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field—or equivalent practical experience.
• 5+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles
• Demonstrated ability to influence cross-functional leaders without direct authority
• Strong experience building measurement frameworks and executive-level dashboards
• Advanced analytical capabilities (BI tools, CRM data, financial analysis)
• Proven ability to connect experience metrics to revenue and operational outcomes

Responsibilities

• Own analysis of client sentiment and performance data across NPS, CSAT, churn, renewals, support interactions, onboarding metrics, and account health.
• Identify systemic breakdowns, recurring experience failures, and emerging risk patterns across segments.
• Develop and maintain a prioritized view of top experience risks and opportunities.
• Conduct root cause analyses that move beyond symptoms to underlying operational drivers.
• Build dashboards and executive-level reporting that translate complex data into clear business implications.
• Influence cross-functional priorities based on client insight and data-backed evidence.

Skills

Analytics

Strategy

Operations

Executive storytelling

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology

Tools

CRM data

Statistical modeling

Time-series forecasting

A/B testing

Clustering

Job description

Scorpion seeks a Senior Client Experience Analyst to partner with the VP and leaders to elevate how client journeys are measured and improved. This role connects data, feedback, and operations to uncover risks and drive organizational action.

It is a highly analytical, systems-oriented position requiring executive communication, business judgment, and curiosity about the client experience. Salary ranges reflect US market norms.