Senior Client Experience Strategist

Scorpion Enterprises, LLC; Addison (TX); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Remote office stipend

Professional development

Job summary

Scorpion is seeking a Senior Client Experience Analyst to partner with the VP of Client Experience and cross-functional leaders. You will connect data, client feedback, and operational signals to uncover systemic risks, prioritize improvements, and influence enterprise decisions.

This highly analytical role requires strong business judgment, executive communication, and a curiosity about the client experience. You will design dashboards and metrics tied to revenue and growth.

Qualifications

• 5+ years of analytics, strategy, operations, consulting, or customer-focused roles
• Ability to influence cross-functional leaders without direct authority
• Experience building measurement frameworks and executive dashboards
• Advanced analytics capabilities (BI tools, CRM data, financial analysis)
• Proven ability to connect experience metrics to revenue and operational outcomes

Responsibilities

• Own analysis of client sentiment and performance data across NPS, CSAT, churn, renewals, and onboarding metrics
• Identify systemic breakdowns, recurring experience failures, and emerging risk patterns across segments
• Develop and maintain a prioritized view of top experience risks and opportunities
• Conduct root cause analyses that move beyond symptoms to operational drivers

Skills

Client analytics

Executive communication

Cross-functional collaboration

BI tools

Statistical analysis

Business judgment

Education

Bachelor's degree

Tools

CRM data systems

Job description

Scorpion is seeking a Senior Client Experience Analyst to partner with the VP of Client Experience and cross-functional leaders. You will connect data, client feedback, and operational signals to uncover systemic risks, prioritize improvements, and influence enterprise decisions.

This highly analytical role requires strong business judgment, executive communication, and a curiosity about the client experience. You will design dashboards and metrics tied to revenue and growth.