Senior Client Experience Analytics Strategist

Scorpion Enterprises, LLC; Dallas (TX); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Cell phone allowance

Remote office allowance

Professional development

Manager check-ins

Job summary

Scorpion Enterprises, LLC is seeking a Senior Client Experience Analyst to partner with the VP of Client Experience and cross-functional leaders. The role elevates how we measure, understand, and improve the client journey end-to-end.

This highly analytical position connects data, client feedback, and operational signals to uncover risks, prioritize improvements, and influence enterprise-wide decisions.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or related field.
• 5+ years of analytics, strategy, operations, consulting, or customer-focused roles.
• Ability to influence cross-functional leaders without direct authority.

Responsibilities

• Own analysis of client sentiment and performance data across NPS, CSAT, churn, renewals, support interactions, onboarding metrics, and account health.
• Design and evolve the client experience measurement framework, including leading indicators of retention and expansion.
• Build dashboards and executive-level reporting that translate complex data into clear business implications.
• Partner with Sales, Account Management, Product, Marketing, and Operations to improve key lifecycle stages.

Skills

Executive communication

Data storytelling

Cross-functional influence

Analytical thinking

Systems orientation

Strategic thinking

Education

Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology

Tools

BI tools

CRM data

Financial analysis

Job description

Scorpion Enterprises, LLC is seeking a Senior Client Experience Analyst to partner with the VP of Client Experience and cross-functional leaders. The role elevates how we measure, understand, and improve the client journey end-to-end.

This highly analytical position connects data, client feedback, and operational signals to uncover risks, prioritize improvements, and influence enterprise-wide decisions.