Senior Client Experience Strategist

Scorpion; Dallas (TX); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible paid time off

Paid parental leave

Remote office allowance

Professional development

Job summary

Scorpion is seeking a Senior Client Experience Analyst to partner with the VP of Client Experience and cross-functional leaders, elevating how we measure, understand, and improve the end-to-end client journey. This role connects data, feedback, and signals to uncover risks, prioritize improvements, and influence enterprise decisions.

We value strong business judgment, executive communication, and curiosity about the client experience, with a focus on driving revenue impact through measurable

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or related field.
• 5+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles
• Ability to influence cross-functional leaders without direct authority
• Strong experience building measurement frameworks and executive-level dashboards

Responsibilities

• Own analysis of client sentiment and performance data across NPS, CSAT, churn, renewals, support interactions, onboarding metrics, and account health.
• Design and evolve the client experience measurement framework, including leading indicators of retention and expansion.
• Build dashboards and executive-level reporting translating complex data into clear business implications.
• Lead postmortems on major client issues and ensure systemic follow-through.

Skills

Executive communication

Strategic thinking

Analytical mindset

Cross-functional collaboration

Leadership

Education

Bachelor’s degree

Job description

Scorpion is seeking a Senior Client Experience Analyst to partner with the VP of Client Experience and cross-functional leaders, elevating how we measure, understand, and improve the end-to-end client journey. This role connects data, feedback, and signals to uncover risks, prioritize improvements, and influence enterprise decisions.

We value strong business judgment, executive communication, and curiosity about the client experience, with a focus on driving revenue impact through measurable