VP, Technology Client Experience & Enablement

State Street; Quincy (MA); Presencial; USD 110.000 - 208.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with company match

Paid time off

Volunteer days

Descripción de la vacante

State Street is seeking a leader to build and operate the enablement and transformation engine for the Technology Client Experience organization. This VP-level role drives the unified client experience operating model, enabling senior leadership to execute the transformation agenda.

You will own the enablement layer, ensure data-driven decisions, and drive scalability and consistency across the operating model while coordinating multi-region teams to adopt best practices.

Formación

• Bachelor's degree in business, technology or related discipline.
• Proven experience supporting large scale transformation initiatives, ideally within client facing or technology organizations.
• Demonstrated track record in building and scaling enablement functions.
• 8+ years of experience in technology client engagement, relationship management, or service delivery environments.
• Strong capability in data-driven decision making, including KPI design and performance reporting.
• Experience with modern engagement tooling.

Responsabilidades

• Operate the client feedback and insights framework and translate into clear actions.
• Drive NPS uplift through structured insight-led interventions.
• Produce KPI reporting and performance insights for senior leadership.
• Lead delivery of client engagement tooling modernization, including portals and dashboards.

Conocimientos

Data-driven decisions

KPI design

Performance reporting

Stakeholder management

Communication

Program coordination

Educación

Bachelors degree in business/technology

Herramientas

Portals

Dashboards

Analytics tools

Descripción del empleo

State Street is seeking a leader to build and operate the enablement and transformation engine for the Technology Client Experience organization. This VP-level role drives the unified client experience operating model, enabling senior leadership to execute the transformation agenda.

You will own the enablement layer, ensure data-driven decisions, and drive scalability and consistency across the operating model while coordinating multi-region teams to adopt best practices.