Senior Client Experience Leader - Platform & Operations

WellSky Corporation; United States; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Excellent medical with Rx, dental, and

Vision benefits

Mental Health support through EAP

Paid time off, plus 13 holidays

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky Corporation in Overland Park, KS invites a Sr. Manager, Client Experience to lead the implementation and ongoing operation of client-focused platforms, processes, and tools.

You will drive cross-department collaboration with engineering, product, and solutions teams to improve client satisfaction and operational efficiency. The role requires 6-8 years of experience, 2-4 years in management, and travel up to 10%.

Qualifications

• Bachelor’s degree or equivalent experience.
• 6-8 years of relevant work experience.
• 2-4 years of relevant management experience.
• Willing to travel up to 10%.

Responsibilities

• Drive initiatives to improve end-to-end client processes by incorporating data insights to refine platform capabilities, tools, and practices.
• Lead cross-departmental collaboration with engineering, product, and solutions teams to address client challenges and standardize best practices.
• Provide mentorship and leadership to managers and client-facing teams in alignment with strategic goals.
• Develop KPIs to measure client success and platform performance, and identify trends and growth opportunities.
• Own the operational delivery schedule for platform enhancements across multiple concurrent workstreams.
• Perform other job duties as assigned.

Skills

Leadership

Data insights

Project management

Education

Bachelor’s degree

Job description

WellSky Corporation in Overland Park, KS invites a Sr. Manager, Client Experience to lead the implementation and ongoing operation of client-focused platforms, processes, and tools.

You will drive cross-department collaboration with engineering, product, and solutions teams to improve client satisfaction and operational efficiency. The role requires 6-8 years of experience, 2-4 years in management, and travel up to 10%.