Client Success Director: Growth & Retention Leader

Wellsky; Overland Park (KS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health support

Paid time off

401(k) retirement plan

Educational assistance

Job summary

WellSky in Overland Park, KS seeks a Director, Client Success to lead a team focused on revenue retention, referenceability, and growth. The role supports Advisory & Outsourced Services, and sits at WellSky's World Headquarters.

You will partner with Solutions, Support, and Engineering to address client needs, develop programs, monitor KPIs, and promote a high-performance culture that aligns with clients' business objectives.

Qualifications

• Bachelor's degree or equivalent experience.
• 8–10 years of relevant work experience.
• 4–5 years of management experience.

Responsibilities

• Lead client success programs to improve retention and growth.
• Collaborate with solutions, support, and engineering to address client needs.
• Develop KPIs and report health and opportunities to leadership.
• Mentor team and promote a culture of continuous improvement.
• Build cross-department alignment for client success initiatives.

Skills

Client Success

Team Leadership

Strategic Planning

KPI Analysis

Education

Bachelor's degree or equivalent experience

Job description

WellSky in Overland Park, KS seeks a Director, Client Success to lead a team focused on revenue retention, referenceability, and growth. The role supports Advisory & Outsourced Services, and sits at WellSky's World Headquarters.

You will partner with Solutions, Support, and Engineering to address client needs, develop programs, monitor KPIs, and promote a high-performance culture that aligns with clients' business objectives.