Director, Client Success & Growth Programs

WellSky Corporation; United States; On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Mental Health support through EAP

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky, based at its World Headquarters in Overland Park, KS, seeks a Director of Client Success for the Advisory & Outsourced Services team. Lead a client success group focused on revenue retention, referenceability, and growth, driving programs and best practices across markets.

You will develop strategies to reduce churn, monitor KPI/ROI metrics, and report insights to executives while mentoring a high‑performance team that champions client advocacy and continuous improvement.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8–10 years of relevant work experience.
• 4–5 years of relevant management experience.
• Familiarity with post-acute payment models for Medicaid/Medicare.
• Value based care experience preferred.
• Experience managing partner relationships with vendors related to EHR and Revenue Cycle Management.
• Knowledge of regulations and billing compliance in post-acute care.
• Home Health and Hospice experience preferred.

Responsibilities

• Actively manage client communications with internal teams to address client needs and implement changes.
• Develop strategies to improve retention, reduce churn, and drive growth.
• Lead client programs to enhance utilization, adoption, and satisfaction across markets.
• Develop and monitor KPIs, ROI measures, and growth metrics for leadership review.
• Provide mentorship and foster a high‑performance client advocacy culture.
• Build and maintain relationships across the organization for cross‑department alignment.
• Perform other duties as assigned.

Skills

Client success leadership

Strategic planning

Cross-functional collaboration

KPI development

Vendor relationship management

Education

Bachelor’s degree or equivalent experience

Job description

WellSky, based at its World Headquarters in Overland Park, KS, seeks a Director of Client Success for the Advisory & Outsourced Services team. Lead a client success group focused on revenue retention, referenceability, and growth, driving programs and best practices across markets.

You will develop strategies to reduce churn, monitor KPI/ROI metrics, and report insights to executives while mentoring a high‑performance team that champions client advocacy and continuous improvement.