Senior Client Experience Leader

Confidential Jobs

United States

Hybrid

USD 180,000 - 250,000

Full time

8 days ago

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Job summary

Confidential Jobs in the United States is seeking a senior, relationship‑driven Management Supervisor to lead complex client relationships and help grow a specialized digital solutions offering. You’ll serve as a high‑visibility partner to clients in public‑sector and regulated environments, owning relationships, guiding teams, and ensuring trusted, value‑driven outcomes.

The role demands strong leadership across strategy, technology, product, and delivery, with the ability to drive measurable

Qualifications

8+ years of experience managing and leading client accounts involving digital solutions and services.
Demonstrated ability to own senior‑level client relationships and lead conversations with senior stakeholders.
Strong written and verbal communication, judgment, and problem‑solving abilities.

Responsibilities

Own and grow senior client relationships grounded in trust, curiosity, responsiveness, and measurable business value.
Lead client communications, meetings, escalations, and key decisions to keep conversations moving forward.
Bridge strategy, product, architecture, development, and delivery teams to align priorities and deliverables.
Manage SOWs, budgets, schedules, and overall account health; analyze profitability and opportunities for growth.
Coach and develop direct reports while guiding junior team members.