Client Experience Lead (Team of 10+)

Allied Solutions LLC; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

100% company-paid life and disability

401k options with company match

Three weeks PTO by end of year

Job summary

Allied Solutions LLC is seeking a Client Experience Supervisor to lead and develop the Client Experience team, ensuring high-quality service and timely responses. You will coach staff, manage workflow for 10+ employees, and guide escalation handling with cross-functional collaboration to maintain SLA targets.

The role requires strong communication, leadership, and data-driven decision making to continuously improve client satisfaction and operational efficiency.

Qualifications

• Exceptional communication skills; clear, concise, and effective oral and written communication.
• Leadership experience with coaching and developing teams.
• Experience guiding and improving client servicing processes and SLA adherence.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Record of building professional relationships across departments and with stakeholders.

Responsibilities

• Lead and coach the Client Experience team to meet workload and quality standards.
• Supervise 10+ employees, assigning work and ensuring performance targets are met.
• Interview, hire, coach, evaluate, and discipline employees per HR guidelines.
• Conduct regular one-on-one meetings, set goals, and drive team development.
• Resolve escalated client issues with cross-functional collaboration and proactive communication.
• Analyze data to identify trends and opportunities for operational improvements.

Skills

Communication skills

Leadership

Coaching

Time management

Problem solving

Change management

Education

Associate’s degree in a related field

5-7 years of directly related work experience

2+ years of people leader experience

Job description

Allied Solutions LLC is seeking a Client Experience Supervisor to lead and develop the Client Experience team, ensuring high-quality service and timely responses. You will coach staff, manage workflow for 10+ employees, and guide escalation handling with cross-functional collaboration to maintain SLA targets.

The role requires strong communication, leadership, and data-driven decision making to continuously improve client satisfaction and operational efficiency.