Senior Client Delivery Lead

EML; Overland Park (KS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Employer-paid Life and Disability ins.

401k plan with employer match

Paid time off including 25 days PTO &/

Job summary

EML Payments is seeking a Senior Client Delivery Lead (Technical) to drive complex, client-intensive projects with a strong emphasis on technical execution and product expertise. You will navigate API integrations, onboarding improvements, and cross-functional collaboration to streamline delivery.

In this strategic role, you will shape technical scopes, coordinate with Product and Engineering, and push for product enhancements based on client feedback, while ensuring high standards of delivery

Qualifications

• Proficiency in API concepts (REST, JSON, authentication methods).
• Advanced understanding of SaaS product architecture and capabilities.
• Experience with project management tools like Monday and Jira.
• Deep understanding of EML’s product capabilities and ability to leverage them for client success.

Responsibilities

• Support technical scoping sessions with internal stakeholders to ensure all requirements captured before project kickoff.
• Manage complex projects, often including API integrations between clients' systems and internal platforms.
• Collaborate with Product and Engineering to implement enhancements, vendor API integrations and resolve technical issues.
• Drive onboarding improvements to streamline client experience and reduce time-to-value by introducing AI and automation into our processes and Product capabilities.
• Provide strategic input on product improvements based on client feedback and technical feasibility.

Skills

API concepts REST/JSON

SaaS architecture

PM tools Monday/Jira

EML product knowledge

Job description

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

About the role

AtEMLPayments,we’reshapingthefutureofpaymentstechnology–creatingexceptional,instant,andsecurepaymentsolutionsthatkeeptheworld’smoneyinmotion.Asagloballeaderintheindustry,weprideourselvesondevelopinginnovativealternativestotraditionalbankingwithprepaidVisa,MasterCard,andEFTPOSsolutionsthataretransformingbusinessesworldwide.

TheSeniorClientDeliveryLead(Technical)isastrategicrolefocusedondeliveringcomplex,client-racingprojectswithastrongemphasisontechnicalexecutionandproductexpertise.Thispositionrequiresadvancedknowledgeofourplatformcapabilities,APIintegrations,andprocessoptimization.Thispositiondoesnotincludeteammanagementresponsibilitiesbutdemandssenior-levelexperienceinscoping,onboardingimprovements,anddrivingproductenhancementsthroughcollaborationwithcross-functionalteams.

What you'll do

• Supporttechnicalscopingsessionswithinternalstakeholderstoensureallrequirementsarecapturedbeforeprojectkickoff
• Managecomplexprojects,oftenincludingAPIintegrationsbetweenclientsystemsandinternalplatformswithprecision
• CollaboratewithProductandEngineeringteamstoimplementenhancements,vendorAPIintegrationsandresolvetechnicalissues
• Driveonboardingimprovementstostreamlineclientexperienceandreducetime-to-valuebyintroducingAIandautomationintoourprocessesandProductcapabilities
• Providestrategicinputonproductimprovementsbasedonclientfeedbackandtechnicalfeasibility

Qualifications

• ProficiencyinAPIconcepts(REST,JSON,authenticationmethods)
• AdvancedunderstandingofSaaSproductarchitectureandcapabilities
• Experiencewithprojectmanagementtools(e.g.,Monday,Jira)
• DeepunderstandingofEML’sproductcapabilitiesandabilitytoleveragethemforclientsuccess

What we offer

• HealthInsurance
• Employer-paidLifeandDisabilityinsurance
• 401kplanwithemployermatch
• Paidtimeoffincluding: (up to)25daysofPTO&Holidays