Senior Client Delivery Lead

EML; Leawood (KS); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

PTO + flex days

Birthday leave

Volunteer days

Medical and prescription cover

HSA access

Dental & vision

Disability insurance

Life insurance

Professional membership

Job summary

EML Payments is seeking a Senior Client Delivery Lead (Technical) to drive complex, client-facing projects with deep product and API expertise. You will scope, onboard, and optimize integrations between client systems and our platforms, ensuring successful delivery from kickoff through launch.

This senior technical role emphasizes collaboration with Product and Engineering, rigorous testing, and driving onboarding improvements with AI-driven automation to shorten time-to-value.

Qualifications

• Proficiency in API concepts (REST, JSON, auth methods).
• Deep understanding of SaaS product architecture and capabilities.
• Experience with project management tools (e.g., Monday, Jira).
• Strong analytical and documentation skills.
• Ability to manage multiple technical projects simultaneously.

Responsibilities

• Support technical scoping sessions with internal stakeholders to capture requirements before kickoff.
• Manage complex projects, including client API integrations with precision.
• Conduct rigorous testing and validation of technical deliverables before launch.
• Collaborate with Product and Engineering to implement enhancements and resolve issues.
• Drive onboarding improvements, introduce AI and automation to streamline processes.
• Provide strategic input on product improvements based on client feedback and feasibility.

Skills

API concepts

SaaS architecture

Project management tools

Analytical skills

Documentation

Multi-project handling

Tools

Monday

Jira

Job description

EML Payments is a global payments company, headquartered in Brisbane, Australia, and listed on the Australian Securities Exchange. We build secure, instant payment solutions that connect our clients to their customers, wherever money is in motion. Our products include banking, credit and disbursement services, earned wage access, gifts, incentives and rewards, and FX solutions. We operate in more than 25 countries, we combine the energy of a start-up with deep leadership experience

About The Role

The Senior Client Delivery Lead (Technical) is a strategic role focused on delivering complex, client-racing projects with a strong emphasis on technical execution and product expertise. This position requires advanced knowledge of our platform capabilities, API integrations, and process optimization. This position does not include team management responsibilities but demands senior- level experience in scoping, onboarding improvements, and driving product enhancements through collaboration with cross-functional teams.

What You Will Do

• Support technical scoping sessions with internal stakeholders to ensure all requirements are captured before project kickoff
• Manage complex projects, often including API integrations between client systems and internal platforms with precision
• Conduct rigorous testing and validation of technical deliverables prior to launch
• Collaborate with Product and Engineering teams to implement enhancements, vendor API integrations and resolve technical issues
• Drive onboarding improvements to streamline client experience and reduce time-to-value by introducing AI and automation into our processes and Product capabilities
• Provide strategic input on product improvements based on client feedback and technical feasibility

What You Will Bring

• Proficiency in API concepts (REST, JSON, authentication methods)
• Advanced understanding of SaaS product architecture and capabilities
• Experience with project management tools (e.g., Monday, Jira)
• Strong analytical and documentation skills
• Ability to manage multiple technical projects simultaneously
• Deep understanding of EML’s product capabilities and ability to leverage them for client success

What We Offer

• 20 days' paid time off a year, plus 5 additional flex-time days once qualifying PTO has been used
• Paid birthday leave and 2 paid volunteering days a year
• Enhanced paid parental leave: 12 weeks for primary carers and 4 weeks for secondary carers
• Medical and prescription cover through Meritain, with EML paying 90% of the premium, including $0 preventive care and telemedicine
• Access to a Health Savings Account (HSA) through UMB
• Dental and vision cover through Guardian, with EML paying around 75% of the premium
• Employer-paid short-term disability (60% of salary) and long-term disability (60% of salary), with the long-term disability premium reimbursed by EML
• Employer-paid basic life and AD&D insurance ($30,000), with voluntary cover available for you and your family
• Support with one relevant professional membership a year

About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs.

Our commitment to Equal Employment Opportunity

Integrated into our Core Values is EML's commitment to diversity, equity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and empowered to reach their full potential. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence. Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Disclaimer

Offers are conditional on satisfactory pre-employment background screening, which may include a criminal record check. Any disclosures are assessed fairly and in line with local law.