Senior Client Delivery Lead

EML; Leawood (KS); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision insurance

401k plan

Paid time off

Robust Parental Leave

Birthday Leave

Volunteer Leave

Job summary

EML Payments is looking for a Senior Client Delivery Lead (Technical) to manage complex client projects with an emphasis on technical execution. You will work with internal teams and clients to ensure seamless API integrations and technical deliverables.

This role involves no team management but does require senior-level experience in project management and product improvements. EML offers a range of benefits including health insurance, 401k plan, and generous PTO policies.

Qualifications

• Proficiency in API concepts including REST and JSON.
• Advanced understanding of SaaS product architecture.
• Ability to manage multiple technical projects simultaneously.

Responsibilities

• Support technical scoping sessions to capture all requirements.
• Manage API integrations between client systems and internal platforms.
• Conduct testing and validation of technical deliverables.
• Collaborate with Product and Engineering teams for enhancements.
• Drive onboarding improvements using AI and automation.
• Provide strategic input on product improvements.

Skills

API concepts

SaaS architecture

Project management tools

Analytical skills

Documentation skills

Technical project management

Tools

Monday

Jira

Job description

EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

About The Role

At EML Payments, we're shaping the future of payments technology -creating exceptional, instant, and secure payment solutions that keep the world's money in motion. As a global leader in the industry, we pride ourselves on developing innovative alternatives to traditional banking with prepaid Visa, MasterCard, and EFTPOS solutions that are transforming businesses worldwide. The Senior Client Delivery Lead (Technical) is a strategic role focused on delivering complex, client-racing projects with a strong emphasis on technical execution and product expertise. This position requires advanced knowledge of our platform capabilities, API integrations, and process optimization. This position does not include team management responsibilities but demands senior-level experience in scoping, onboarding improvements, and driving product enhancements through collaboration with cross-functional teams.

What You'll Do

• Support technical scoping sessions with internal stakeholders to ensure all requirements are captured before project kickoff
• Manage complex projects, often including API integrations between client systems and internal platforms with precision
• Conduct rigorous testing and validation of technical deliverables prior to launch
• Collaborate with Product and Engineering teams to implement enhancements, vendor API integrations and resolve technical issues
• Drive onboarding improvements to streamline client experience and reduce time-to-value by introducing AI and automation into our processes and Product capabilities
• Provide strategic input on product improvements based on client feedback and technical feasibility

Qualifications

• Proficiency in API concepts (REST, JSON, authentication methods)
• Advanced understanding of SaaS product architecture and capabilities
• Experience with project management tools (e.g., Monday, Jira)
• Strong analytical and documentation skills
• Ability to manage multiple technical projects simultaneously
• Deep understanding of EML's product capabilities and ability to leverage them for client success

What We Offer

• Health Insurance
• Dental and Vision insurance
• Employer-paid Life and Disability insurance
• 401k plan with employer match
• Paid time off including: (up to) 25 days of PTO & Holidays
• Robust Parental Leave
• Birthday Leave
• Volunteer Leave