SENIOR CLIENT ADVISOR - AVENTURA

Celine; Town of Florida, Northern (NY, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

CELINE, a leader in luxury leather goods and couture, seeks a Senior Client Advisor in New York. You will guide clients across all categories, build lasting relationships, and model brand standards. Expect a role that blends sales leadership with mentoring and store operations support.

You bring 5+ years in luxury retail, exceptional client service, and strong communication skills. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Minimum 5 years in a retail setting, preferably luxury.
• Proven ability to drive a multi-million client book through relationship building.
• Action oriented with results-driven mindset.
• Strong client service orientation and problem-solving skills.
• Excellent verbal and written communication; luxury product passion.

Responsibilities

• Achieve individual and team sales objectives and support the team.
• Welcome clients, advise across all product categories, and build long-term relationships.
• Demonstrate leadership and clienteling skills using available tools.
• Develop product and brand knowledge to the highest standards.
• Support store operations, floor management, stock, and opening/closing duties.
• Mentor teammates and onboard new colleagues as needed.

Skills

Clienteling

Sales leadership

Relationship building

Communication skills

Flexibility

Education

Business School degree

Tools

CRM tools

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As a Senior Client Advisor, this position is an ambassador of the brand, ensuring that every Client is treated according to the CELINE standards. Senior Client Advisors strive to get to know your clients and their every need, and to guide them across all categories of the brand.

This position will be a role model to the team and will proactively support store management in establishing a client-centric mentality.

YOUR IMPACT:

• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, using the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect CELINE brand standards in terms of grooming and behavior
• Assist Management in daily operations: floor management, stock operations, and opening/closing duties
• Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers
• Demonstrate a detailed understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on specific store needs, additional responsibilities could include stock and store operations, visual merchandising, after-sales

KEYS FOR SUCCESS

Education:

Business School, University or “equivalent experience”

Experience:

• Position requires minimum 5 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Proven experience in driving a multi-million client book through relationship building
• Action oriented; results driven
• Strong client service orientation
• Problem-solver
• Strong verbal and written communication skills
• Passion for luxury product with an appreciation for design
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.