Senior Client Advisor

LVMH Group; Houston (TX); On-site; USD 71,635,000 - 103,320,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Job summary

Fendi Maison, part of LVMH Group, is seeking a Senior Client Advisor in Houston to deliver outstanding service and exceed sales goals. The role mentors staff, builds a premium client experience, and acts as a brand ambassador for VIP clientele while maintaining CRM accuracy.

You will partner with leadership to optimize stock, lead by example in sales, and ensure exceptional customer service across all touchpoints in a luxury retail environment.

Qualifications

• Minimum 5 years’ experience in luxury retail
• Experience mentoring sales staff
• Strong customer relationship management skills
• Excellent verbal and written communication
• Ability to lift boxes and work flexible hours

Responsibilities

• Analyze individual business and implement action plans to improve results and generate sales
• Collaborate with leadership to ensure stock and assortment levels are adequate
• Empower staff to meet sales goals and lead by example
• Build and maintain client books and CRM database
• Train new Client Advisors on product knowledge and store procedures
• Maintain open communication with store management and peers
• Achieve top seller status in high-end and Peekaboo sales
• Develop VIP clientele and manage customer relationships
• Handle special requests (repairs, returns, etc.) and ensure smooth operations
• Utilize POS and update customer databases accurately
• Submit sales and operations reports per company metrics
• Maintain inventory accuracy and shrink targets
• Follow all company policies and visual standards
• Open/close duties and participate in team meetings

Skills

Customer service

Sales leadership

CRM management

Interpersonal skills

Multilingual (optional)

Education

High School Diploma

Tools

POS system

Inventory management software

Job description

The Senior Client Advisor is responsible for providing outstanding customer service, exceeding their sales goals, and mentoring the other sales associates. Through product knowledge, elevated operational foresight, they will build an outstanding internal and external client experience and supports Fendi's dedication to excellence.

Job responsibilities

• Analyze individual business, propose, and implement action plans to improve results, generate sales crafting new clients and reactivating former ones.
• Work closely with the leadership team to ensure that appropriate stock and assortment levels are available.
• Continuously empower sales staff to meet assigned sales and performance-based goals; including lead by example in sales.
• Build and maintain client book; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
• Achieve top seller status: the highest performance in high-end sales, and the highest in Peekaboo sales, thus overall highest in volume.
• Lead customer service quality, to meet customer expectations by offering excellent customer service standards.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers.
• Achieve positive Mystery Shop results.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Complete all vital administrative paperwork (i.e. transfers, consignments, reservations, etc…) in a timely manner.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements in department as advised.
• Follow all company policies and procedures.
• Know the best sellers and have them on display all the time. Replenish sell through of stock.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from VM, corporate and management.
• Follow Health & Safety guidelines.

Profile

• Minimum 5 years’ experience, luxury retail preferred
• Minimum High School Degree
• Strong drive for results; goal oriented
• Excellent interpersonal skills: the ability to communicate optimally both verbally and in writing
• Ability to use POS system and its inventory management functions
• Organizational and strong digital literacy required: technologically savvy
• Ability to advise a team
• Foreign language skills are a plus
• Ability to work collaboratively in a team environment
• Ability to lift boxes / weight up to 10 lbs
• Must have flexible availability: some nights, weekends, and holidays

Additional information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The base compensation for this role is $27 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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