Client Advisor - Dallas, TX - Dallas Highland Park

LVMH; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401k

Job summary

Fendi Maison at Dallas Highland Park, part of LVMH, is seeking a Client Advisor to drive luxury retail sales and service. You will manage client books, respond to inquiries, and support special requests while upholding our brand standards and store policies.

The role requires at least 2 years in luxury retail, strong communication, and the ability to work in a collaborative team environment. Flexible availability and a professional appearance are essential.

Qualifications

• Minimum 2 years’ experience in luxury retail or equivalent.
• Excellent communication skills, both verbal and written.
• Strong sales-driven mindset with ability to meet/exceed goals.
• Ability to use POS systems and manage inventory functions.
• Flexible availability including some nights, weekends, and holidays.
• RTW experience is a plus and foreign language skills are advantageous.

Responsibilities

• Achieve all Client Advisor metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Build and maintain client books and respond to client inquiries; maintain customer correspondence.
• Assist with special requests, including repairs, special orders, returns, etc.
• Maintain visual standards and follow store policies/procedures.
• Participate in monthly team meetings and store opening/closing as needed.
• Maintain professional appearance per FENDI dress code and grooming standards.

Skills

Communication skills

Goal oriented

Team player

Foreign language skills

Education

High School Diploma

Tools

POS system

Inventory management

RTW experience

Job description

Client Advisor - Dallas, TX - Dallas Highland Park

Responsibilities:

• Achieve all Client Advisor critical metrics and CRM requirements.


• Meet or exceed store, category, and individual sales goals.


• Follow all store guidelines.


• Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.


• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.


• Adhere to all store policies and procedures.


• Participate in vital stocking/restocking of the store.


• Proficient and accurate use of POS system and other software as the need arises, updating customer database.


• Acquire product knowledge, company information and history.


• Keep up to date with company news and be familiar with the competition.


• Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.


• Perform regular store maintenance functions as needed or assigned.


• May have responsibility for opening/closing the store as needed, including morning team meeting.


• Assist in maintaining visual standards with direction from VM, corporate and management.


• Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.


• Be a positive role model, always representing the brand appropriately.


• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).


• Participate and prepare for monthly team meetings.


• Adhere to loss prevention standards.


• Follow all health and safety guidelines.

Profile

Qualifications:

• Minimum 2 years’ experience, luxury retail preferred


• Strong drive for results; goal oriented


• Excellent communication skills: the ability to communicate effectively both verbally and in writing


• Ability to use POS system and its inventory management functions


• RTW experience preferred


• Foreign language skills are a plus


• Ability to work in a collaborative team environment


• Ability to lift boxes / weight up to 10lbs


• Minimum High School Diploma


• Organizational and strong digital literacy required


• Must have flexible availability, some nights, weekends, and holidays

Additional information

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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