Senior Clerk III: Data Processing & Training

Dallas-County; Dallas (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Dallas County is seeking a detail-oriented clerical professional to perform complex support tasks including processing documents, drafting routine correspondence, resolving inquiries, and assisting with training Level I and II clerks. Work is under a defined framework with minimal supervision.

Responsibilities include resolving issues, reviewing and processing complex documents, data entry and reporting, using department systems, and ensuring confidentiality.

Qualifications

• Graduation from an accredited high school/GED program; three years related experience or 45 college hours.
• Experience in a customer service environment a plus.

Responsibilities

• Resolves problems and responds to inquiries from Level I/II clerks, customers, and other entities.
• Reviews, validates and processes complex documents, data, reports and materials requiring specialized knowledge.
• Collects, inputs and reconciles data and prepares reports.
• Uses department-wide systems for data access, input, retrieval, purchasing, inventory, etc.
• May assist supervisor in training staff and performing quality control duties.
• Maintains files and releases information following County policies, ensuring confidentiality.
• Performs other duties as assigned.

Skills

Typing 35 wpm

Customer service

Data entry

Education

High school diploma or GED

Tools

MS Excel

MS Word

10-key

Job description

Dallas County is seeking a detail-oriented clerical professional to perform complex support tasks including processing documents, drafting routine correspondence, resolving inquiries, and assisting with training Level I and II clerks. Work is under a defined framework with minimal supervision.

Responsibilities include resolving issues, reviewing and processing complex documents, data entry and reporting, using department systems, and ensuring confidentiality.