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Dallas County is seeking a detail-oriented clerical professional to perform complex support tasks including processing documents, drafting routine correspondence, resolving inquiries, and assisting with training Level I and II clerks. Work is under a defined framework with minimal supervision.
Responsibilities include resolving issues, reviewing and processing complex documents, data entry and reporting, using department systems, and ensuring confidentiality.
Performs a variety of complex support tasks which may include: processing a variety of documents; drafting routine correspondence; resolving questions and problems; providing information; researching files and records; and assisting with the training of Level I and Level II clerks. Works within a well-defined framework of policies and procedures, under minimum supervision.
Education, Experience and Training: Graduation from an accredited high school/GED program. Three (3) years job related experience or 45 hours of college or a combination of the two. Experience in a customer service environment a plus.
Special Requirements/Knowledge, Skills & Abilities: Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships and excellent customer service with other County employees and the general public.
Physical/Environmental Requirements: May require prolonged sitting, walking and/or standing and ability to lift files, boxes, and copies up to 25 lbs. unassisted.