Claims Examiner

Chubb European Group Ltd.; Georgia; Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Chubb is seeking a Workers Compensation Lost Time Claims Examiner for its Alpharetta office. The role focuses on timely loss assessments, dedicated customer service, and proactive claim resolution.

The examiner will coordinate with insureds, claimants, agents, and underwriters to ensure compliant handling and timely updates on claim activity.

Qualifikationen

• Experience handling workers' compensation claims.
• Strong written and verbal communication skills.
• Ability to manage and update claim diaries and records.

Aufgaben

• Deliver superior customer service through interactions with insureds, claimants, agents, and others.
• Demonstrate teamwork and motivation to achieve goals and objectives.
• Provide accurate and timely expense and loss assessments on Lost Time claims.
• Communicate promptly with internal and external customers about trends and activity.
• Follow compliant claim handling in investigation, coverage, loss assessment, and case management.
• Develop and execute strategies for early resolutions on assigned claims.
• Identify coverage issues, potential fraud, and subrogation; complete reporting forms.
• Maintain current diary records to monitor developments and follow-ups.
• Guide and direct team members to help resolve a claim.

Kenntnisse

Customer service

Teamwork

Communication

Claim handling

Loss assessment

Jobbeschreibung

Currently, Chubb is seeking a Workers Compensation Lost Time Claims Examiner in our Alpharetta office.

MAJOR DUTIES & RESPONSIBILITIES:

• Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.

• Contribute to collaborative environment by consistently demonstrating teamwork, high motivation, behavior and effort to achieve goals and objectives.

• Provide accurate and timely expense and loss assessments on Lost Time claims.

• Timely and appropriately communicate with internal and external customers relative to account trends, issues, and claim activity.

• Consistently demonstrate fundamentally sound claim handling by achieving compliance in the areas of investigation, coverage, loss assessment, and case management.

• Ensure the establishment, documentation, and execution of appropriate strategies to bring early resolutions to assigned claims.

• Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and completion of reporting forms.

• Keep all files on a current diary system in order to monitor new developments, follow up on requests, update management and respond to all other diary activities in a timely manner.

• Provide guidance and direction to team members with the ultimate goal of managing and resolving a claim.