Senior Claims Strategy Director - Severity Oversight

CNA Insurance; Downers Grove (IL); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance seeks an experienced leader to head the Severity Team, directing investigations, litigation strategy, and staff development. The role requires senior expertise in claims management and the ability to influence across departments and external partners.

The successful candidate will guide settlement decisions, ensure compliance with best practices, and drive training initiatives to elevate performance and outcomes.

Qualifications

• Senior-level expertise in claims and litigation management within an insurance setting.
• Strong track record of leading teams and driving results.
• Excellent written and verbal communication, including presentations.

Responsibilities

• Direct the Severity Team and exercise full management authority over performance and personnel actions.
• Oversee complex investigations, determine strategy, and manage litigation approach.
• Foster collaborative relationships with internal and external partners and share updates.

Skills

Claims & litigation management

Leadership & staff coaching

Negotiation & dispute resolution

Communication & presentation

Analytical thinking

Confidential data handling

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree with JD preferred or equivalent

Admission to the bar in at least one state preferred

10+ years claims or legal experience

Job description

CNA Insurance seeks an experienced leader to head the Severity Team, directing investigations, litigation strategy, and staff development. The role requires senior expertise in claims management and the ability to influence across departments and external partners.

The successful candidate will guide settlement decisions, ensure compliance with best practices, and drive training initiatives to elevate performance and outcomes.