Strategic Claims Oversight Director - Healthcare

CNA Insurance; Overland Park (KS); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in the United States seeks a senior claims and litigation leader to guide the Severity Team, shape claim strategy, and drive outcomes. You will work with Operations, Underwriting, Actuary, and Risk Control to align on best practices and updates.

Ideal candidates have a JD or equivalent experience, extensive claims/litigation background, and proven leadership ability. This role reports to AVP or above and offers a competitive compensation package.

Qualifications

• Senior-level knowledge of claim and litigation management.
• Strong negotiation and communication skills.
• Ability to manage confidential and sensitive information.
• Experience collaborating with internal and external partners.

Responsibilities

• Leads and directs the Severity Team with full management authority.
• Oversees complex investigations and determines claim strategy and litigation path.
• Builds relationships with internal partners and shares outcomes and trends.
• Manages staff development, performance, and discipline as needed.
• Ensures quality by complying with best practices and delivering training.

Skills

Leadership

Claims management

Litigation strategy

Negotiation

Communication skills

Analytical thinking

Independent judgment

Confidential information handling

Microsoft Office

Education

Bachelor's degree with JD preferred or equivalent experience

Admission to the bar in at least one state preferred

Typically a minimum of ten years of claims or legal experience

Tools

Microsoft Office Suite

Job description

CNA Insurance in the United States seeks a senior claims and litigation leader to guide the Severity Team, shape claim strategy, and drive outcomes. You will work with Operations, Underwriting, Actuary, and Risk Control to align on best practices and updates.

Ideal candidates have a JD or equivalent experience, extensive claims/litigation background, and proven leadership ability. This role reports to AVP or above and offers a competitive compensation package.