Senior Claims Specialist — Life Insurance

National Life Insurance Company; Addison (TX); On-site; USD 28,000 - 47,000; Full time

Job summary

National Life Insurance Company in Addison, TX is seeking a Sr. Claims Specialist for the UExcel Training Program starting January 2027.

This onsite role reviews, analyzes, and adjudicates claims with accuracy and compassion, supporting policyholders while protecting the company’s financial strength. You will manage a full caseload of moderately complex claims, collaborate with internal and external stakeholders, and participate in ongoing training to advance toward designation while maintaining

Responsibilities

• Review and verify claim submissions for completeness, accuracy, and required documentation.
• Analyze and adjudicate claims by applying policy provisions, company guidelines, and regulatory requirements.
• Identify discrepancies, investigate issues, and determine appropriate resolutions with limited guidance.
• Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment.
• Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information, explain claim decisions, and provide updates.
• Resolve claims-related questions using sound judgment and established guidelines.
• Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow-up.
• Recognize trends or recurring issues and elevate appropriately to leadership.
• Participate in ongoing training to maintain and expand knowledge of claims processes, tools, systems, and insurance products.
• Stay current with company policies, regulatory requirements, and industry best practices.

Job description

National Life Insurance Company in Addison, TX is seeking a Sr. Claims Specialist for the UExcel Training Program starting January 2027.

This onsite role reviews, analyzes, and adjudicates claims with accuracy and compassion, supporting policyholders while protecting the company’s financial strength. You will manage a full caseload of moderately complex claims, collaborate with internal and external stakeholders, and participate in ongoing training to advance toward designation while maintaining