Senior Claims Specialist — Hybrid, Complex Injury Settlements

Progressive; California; Hybrid; USD 75,000 - 106,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Wellness programs

FSA/HSA options

Life insurance

Paid time off

Parental & family leave

Diversity & inclusion culture

Tuition assistance

Job summary

Progressive is seeking a senior claims specialist in California to investigate complex injury claims, assess coverage and liability, and determine the total value of each claim in collaboration with investigators, medical professionals and claimants.

The role is hybrid, with roughly four days per month in the office for meetings, coaching, and teamwork; more in-office time is possible if preferred. Requirements include 5+ years in claims handling or related combinations, and relevant degrees.

Qualifications

• Minimum qualifications include five years of relevant work experience with two years in claims handling, or two years in claims handling with a bachelor’s degree, or four years of relevant work experience with two years in claims handling and an associate degree.
• Preferred skills include the ability to build rapport and effect settlements, strong negotiation and customer service skills, excellent organization and problem-solving abilities, and proficiency analyzing coverage and liability.

Responsibilities

• Investigate complex and high-risk injury claims, including attorney represented cases or those with litigation features.
• Consult with police officers, medical professionals, claimants and others; determine coverage, liability and total value of the claim.
• Collaborate with team during a hybrid work model with periodic in-office meetings for training and collaboration.

Job description

Progressive is seeking a senior claims specialist in California to investigate complex injury claims, assess coverage and liability, and determine the total value of each claim in collaboration with investigators, medical professionals and claimants.

The role is hybrid, with roughly four days per month in the office for meetings, coaching, and teamwork; more in-office time is possible if preferred. Requirements include 5+ years in claims handling or related combinations, and relevant degrees.