Senior Claims Risk Manager - Multiline & Litigation Lead

American Airlines; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines seeks a seasoned Claims Analyst to investigate and resolve multi-line claims, manage litigation with defense counsel, and maintain thorough claim documentation. You will interact with claimants, carriers, and internal teams to ensure compliant handling and timely resolutions.

Ideal candidates bring 7–10 years of claims experience, analytical acumen, and strong communication skills, with preferred Texas All-Lines Adjuster License.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 7 to 10 years of multi-line claims adjusting or litigation experience.
• Demonstrated experience managing complex liability and litigated claims.

Responsibilities

• Investigate, analyze, and manage claims by gathering relevant facts, assessing exposure, and developing strategic action plans that lead to timely and appropriate resolutions.
• Evaluate liability, damages, and claim value, and resolve claims within assigned authority levels.
• Maintain accurate and complete claim documentation and ensure all coding and file management requirements are met.
• Establish timely contact with claimants within 24 to 48 hours of claim assignment and provide professional, ongoing claim status updates.
• Establish and maintain appropriate claim reserves, ensuring reserve adequacy throughout the life of the claim.
• Negotiate and settle claims within designated authority limits.
• Identify opportunities for early claim resolution and implement effective resolution strategies.
• Review and approve legal invoices to ensure compliance with company billing guidelines and claims handling standards.
• Manage litigated claims by retaining, directing, and monitoring defense counsel; assist with discovery; and attend legal proceedings as necessary.
• Pursue recovery opportunities, including subrogation and contribution, when appropriate.

Skills

Analytical skills

Communication

Independent work

Negotiation

Time management

Microsoft Office

Education

Bachelor's degree

Texas All-Lines Adjuster License (preferred)

Tools

Microsoft Office

Job description

American Airlines seeks a seasoned Claims Analyst to investigate and resolve multi-line claims, manage litigation with defense counsel, and maintain thorough claim documentation. You will interact with claimants, carriers, and internal teams to ensure compliant handling and timely resolutions.

Ideal candidates bring 7–10 years of claims experience, analytical acumen, and strong communication skills, with preferred Texas All-Lines Adjuster License.