Analyst/Sr Analyst, Risk Management Claims

American Airlines; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines seeks a seasoned Claims Analyst to investigate and resolve multi-line claims, manage litigation with defense counsel, and maintain thorough claim documentation. You will interact with claimants, carriers, and internal teams to ensure compliant handling and timely resolutions.

Ideal candidates bring 7–10 years of claims experience, analytical acumen, and strong communication skills, with preferred Texas All-Lines Adjuster License.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 7 to 10 years of multi-line claims adjusting or litigation experience.
• Demonstrated experience managing complex liability and litigated claims.

Responsibilities

• Investigate, analyze, and manage claims by gathering relevant facts, assessing exposure, and developing strategic action plans that lead to timely and appropriate resolutions.
• Evaluate liability, damages, and claim value, and resolve claims within assigned authority levels.
• Maintain accurate and complete claim documentation and ensure all coding and file management requirements are met.
• Establish timely contact with claimants within 24 to 48 hours of claim assignment and provide professional, ongoing claim status updates.
• Establish and maintain appropriate claim reserves, ensuring reserve adequacy throughout the life of the claim.
• Negotiate and settle claims within designated authority limits.
• Identify opportunities for early claim resolution and implement effective resolution strategies.
• Review and approve legal invoices to ensure compliance with company billing guidelines and claims handling standards.
• Manage litigated claims by retaining, directing, and monitoring defense counsel; assist with discovery; and attend legal proceedings as necessary.
• Pursue recovery opportunities, including subrogation and contribution, when appropriate.

Skills

Analytical skills

Communication

Independent work

Negotiation

Time management

Microsoft Office

Education

Bachelor's degree

Texas All-Lines Adjuster License (preferred)

Tools

Microsoft Office

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

A Claims Analyst is responsible for prompt and effective investigation, evaluation and resolution of claims covered by American Airlines Group Inc.'s insurance programs. Monitor and evaluate reported claims to assure compliance with American's claims handling standards and best practices. Also responsible for maintaining effective relationships with insurance carriers and defense counsel, In Flight, Airport Operations, Safety, Legal, Customer Relations and Corporate Communications.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Investigate, analyze, and manage claims by gathering relevant facts, assessing exposure, and developing strategic action plans that lead to timely and appropriate resolutions.
• Evaluate liability, damages, and claim value, and resolve claims within assigned authority levels.
• Maintain accurate and complete claim documentation and ensure all coding and file management requirements are met.
• Establish timely contact with claimants within 24 to 48 hours of claim assignment and provide professional, ongoing claim status updates.
• Establish and maintain appropriate claim reserves, ensuring reserve adequacy throughout the life of the claim.
• Negotiate and settle claims within designated authority limits.
• Identify opportunities for early claim resolution and implement effective resolution strategies.
• Review and approve legal invoices to ensure compliance with company billing guidelines and claims handling standards.
• Manage litigated claims by retaining, directing, and monitoring defense counsel; assist with discovery; and attend legal proceedings as necessary.
• Pursue recovery opportunities, including subrogation and contribution, when appropriate.
• Participate in claim roundtables and file reviews.
• Report claims to insurers when reporting thresholds are met.
• Participate in formal claim reviews with insurance carriers.
• Complete ISO/Index reporting, background investigations, and Medicare reporting requirements.
• Review and interpret contracts to identify indemnification, defense, and contribution opportunities involving vendors and service providers.
• Provide regular updates to management regarding claim developments, exposures, and trends.
• Perform other duties as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 7 to 10 years of multi-line claims adjusting or litigation experience.
• Demonstrated experience managing complex liability and litigated claims.

Preferred Qualifications- Education & Prior Job Experience

• Texas All-Lines Adjuster License preferred.

Skills, Licenses & Certifications

• Strong analytical skills with the ability to evaluate complex liability and insurance claims.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision while effectively collaborating within a team environment.
• Strong negotiation, problem-solving, and decision-making abilities.
• Sound judgment and the ability to manage multiple priorities in a fast-paced environment.
• Advanced organizational and time-management skills with strong attention to detail.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to interact professionally with claimants, claimant attorneys, defense counsel, vendors, insurance carriers, and internal stakeholders.
• Demonstrated experience handling litigated claims.
• Experience within the airline, transportation, hospitality, or leisure industries is preferred.
• Ability to perform effectively under pressure while maintaining a high level of professionalism.

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.