Senior Claims Quality & Process Improvement Specialist

Clearbrook Group Services Inc.; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health and dental coverage

Vision

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Clearbrook Group Services Inc. is seeking a Senior Quality Improvement Specialist to join our claims team in-office. You will conduct data-driven audits of Handlers’ claims, evaluate outcomes against standards, and drive improvements across processes, training, and performance management.

The role emphasizes actionable feedback, collaboration with leadership, and a strong focus on quality, analytics, and customer service in a fast-paced environment.

Qualifications

• Broad theoretical knowledge of general liability claims with strong customer focus.
• Minimum two years of auto, bodily injury, liability, or PIP handling experience, incl. complex losses.
• Bachelor’s degree required; two or more designations or four years of related experience may substitute.

Responsibilities

• Conduct data-driven claim audits within established timelines.
• Evaluate files for coverage, liability, reserving, and quality compliance.
• Provide feedback to claims management and recommend improvements.
• Translate findings into training, process improvements, and action plans.
• Escalate critical issues promptly to leadership; support calibration activities.

Skills

General liability claims

Auto and bodily injury experience

Two+ years experience

Business acumen

Communication skills

MS Office proficiency

English fluency

Education

Bachelor's degree

Insurance designations (2+)

Tools

Guidewire

Athenium auditing platforms

CCC

Job description

Clearbrook Group Services Inc. is seeking a Senior Quality Improvement Specialist to join our claims team in-office. You will conduct data-driven audits of Handlers’ claims, evaluate outcomes against standards, and drive improvements across processes, training, and performance management.

The role emphasizes actionable feedback, collaboration with leadership, and a strong focus on quality, analytics, and customer service in a fast-paced environment.