Senior Claims Leader for Commercial Risks

Openkrill; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision

401(k)

Flexible time off

Job summary

WithCoverage is seeking a Claims Manager to own the full claims lifecycle for a portfolio of commercial accounts. You will report to the Head of Claims and drive the process from loss notification through resolution, while building trust with clients and coordinating across carriers and TPAs.

Success in 90 days includes clean handoff of accounts, defined claim SOPs, and client-ready processes. This role emphasizes judgment, client service, and proactive risk management.

Qualifications

• 5+ years of experience managing commercial insurance claims, ideally in a brokerage or carrier setting.
• End-to-end claims management experience: intake, carrier reporting, adjuster follow-up, reserves, and resolution.
• Strong client relationship and trust-building skills.
• Experience running client-facing meetings (kickoffs, claim reviews).
• Ability to build SOPs, reporting workflows, and training materials from scratch.

Responsibilities

• Own claims end to end for your accounts: intake, carrier reporting, adjuster follow-up, and reserve and resolution discussions
• Run claims kickoff calls for new clients and monthly claim reviews for existing ones
• Build the standard operating procedures, reporting workflows, and employee-facing materials that make those programs actually work
• Be the person clients call when something happens, from a slip and fall to a product recall
• Push carriers, third-party administrators, and defense counsel for movement instead of waiting on them
• Feed claims insight back into new business: loss analysis, claim history, and renewal positioning with the growth team

Skills

Client relationship management

Communication

Organization

Decision making under pressure

Job description

WithCoverage is seeking a Claims Manager to own the full claims lifecycle for a portfolio of commercial accounts. You will report to the Head of Claims and drive the process from loss notification through resolution, while building trust with clients and coordinating across carriers and TPAs.

Success in 90 days includes clean handoff of accounts, defined claim SOPs, and client-ready processes. This role emphasizes judgment, client service, and proactive risk management.