Senior Claims Assistant

Starr Insurance; Scottsdale (AZ); On-site; USD 65,000 - 80,000; Full time

Job summary

Starr Insurance is seeking a detail‑oriented aviation claims support specialist in Scottsdale. You will serve as the primary contact for American Airlines and act as the subject matter expert for the claims system and processes.

You will back up senior team members, assist adjusters, manage payments, documents, and correspondence throughout the lifecycle. The role requires aviation/insurance experience, strong leadership and communication skills, and the ability to multi-task in a fast-paced

Qualifications

• Experience in the insurance industry with aviation exposure preferred.
• Strong organizational and multi-tasking abilities are essential.
• Excellent verbal and written communication and problem-solving skills.

Responsibilities

• Serve as primary contact for the American Airlines account.
• Act as SME for claims system and processes and support adjusters.
• Assist with administrative tasks across the claim lifecycle, including payments and documentation.
• Generate loss runs and create records for claims in litigation.

Skills

Aviation experience

Claims lifecycle knowledge

Leadership

Analytical ability

Organizational skills

Communication skills

Education

Bachelor's Degree

Tools

MS Word

Excel

PowerPoint

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you’ll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

This position is responsible for supporting the Aviation Claims Team. The work activities will include:

• Serve as primary contact for American Airlines account.
• Subject matter expert for claim system and processes.
• Support adjuster with administrative task throughout the claim lifecycle including payment entry, document management, and correspondence.
• Generate loss runs and create legal matter records for claims in litigation.
• Back up Senior Manager of Clams Administration on Aviation items when needed.

Position Requirements

• The candidate must have experience in the insurance industry and the ideal candidate will have experience in Aviation
• Demonstrate leadership and professionalism for new hires, interns, and Associates to help cultivate the growth mindset within Claims
• A Bachelor’s Degree is preferred, but will also look at relevant job experience
• Demonstrated success of the claims processes, compliance requirements, and strong analytical capability will be important
• Must have experience with a claims case management system and understand the claims lifecycle.
• Excellent organization skills with the ability to multi-task and prioritize
• Strong communication (verbal and written) and interpersonal skills
• Proficient in MS Word, Excel and Power Point.

Starr is an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.