Senior Claims Analyst: Fraud & Resolution Expert

Bank of America; Fort Worth (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Bank of America in Fort Worth, TX is hiring for a Claims Analyst role focused on day-to-day complex claims escalations, including fraud and non-fraud analyses. The position requires strong customer service, analytical thinking, and teamwork to resolve claims efficiently.

Responsibilities include educating clients, documenting decisions, and coordinating with partners to ensure compliant resolutions. Training lasts 6–8 weeks with a first shift from 8:30am to 5:00pm CT.

Qualifications

• Experience in a Customer Service or Client Facing Environment.
• Excellent customer service skills with the ability to diffuse difficult customer interactions.
• Strong problem solving and analytical skills.
• Customer-centric approach to problem resolution.
• Ability to multi-task and meet defined performance goals.
• Excellent written and oral communication skills.

Responsibilities

• Interacts with multiple business partners to appropriately investigate and decision claim.
• Follows up with clients either verbally or through written communication.
• Educates and communicates claim decisions to clients.
• Records data captured during client interactions accurately.

Skills

Customer Service

Analytical Skills

Problem Solving

Team Player

Written & Oral Communication

Adaptability

Attention to Detail

Ownership

Work Ethic

Flexibility

Education

High School Diploma or GED

Job description

Bank of America in Fort Worth, TX is hiring for a Claims Analyst role focused on day-to-day complex claims escalations, including fraud and non-fraud analyses. The position requires strong customer service, analytical thinking, and teamwork to resolve claims efficiently.

Responsibilities include educating clients, documenting decisions, and coordinating with partners to ensure compliant resolutions. Training lasts 6–8 weeks with a first shift from 8:30am to 5:00pm CT.