Sr Claims Analyst-Check Fraud Claims

Bank of America; Fort Worth (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Bank of America in Fort Worth, TX is hiring for a Claims Analyst role focused on day-to-day complex claims escalations, including fraud and non-fraud analyses. The position requires strong customer service, analytical thinking, and teamwork to resolve claims efficiently.

Responsibilities include educating clients, documenting decisions, and coordinating with partners to ensure compliant resolutions. Training lasts 6–8 weeks with a first shift from 8:30am to 5:00pm CT.

Qualifications

• Experience in a Customer Service or Client Facing Environment.
• Excellent customer service skills with the ability to diffuse difficult customer interactions.
• Strong problem solving and analytical skills.
• Customer-centric approach to problem resolution.
• Ability to multi-task and meet defined performance goals.
• Excellent written and oral communication skills.

Responsibilities

• Interacts with multiple business partners to appropriately investigate and decision claim.
• Follows up with clients either verbally or through written communication.
• Educates and communicates claim decisions to clients.
• Records data captured during client interactions accurately.

Skills

Customer Service

Analytical Skills

Problem Solving

Team Player

Written & Oral Communication

Adaptability

Attention to Detail

Ownership

Work Ethic

Flexibility

Education

High School Diploma or GED

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

“Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy”

Job Description: This job is responsible for resolving the day-to-day complex claims and escalations including in-depth analysis for fraud and non-fraud claims, handling complex decisions based on analytical research, established policies and procedures, and judgment.

Key responsibilities include following all applicable regulatory guidelines and establishing procedures while utilizing multiple systems and tools. Job expectations include interacting with multiple business partners and clients in order to educate, set appropriate expectations, or deny the claim.

Line of Business Specifics: Deposit Claims Operations researches customer disputes for transaction(s) made with a Consumer or Small Business Checking Account product. Employees are responsibility for the timely resolution and loss recovery for Check Claim transactions not authorized (Fraud).

Start Date: November 9th, 2026

Scheduled Shift: 8:30am-5:00pm CT

Training required: approximately 6-8 weeks

Responsibilities

• Interacts with multiple business partners to appropriately investigate and decision claim
• Follows up with clients either verbally or through written communication
• Educates and communicates claim decisions to clients
• Records data captured during client interactions accurately

Required Qualifications

• Experience in a Customer Service or Client Facing Environment
• Must display excellent customer service skills with the ability to diffuse difficult customer interactions
• Must possess excellent problem solving and analytical skills
• Customer-centric approach to problem resolution
• Must work well in a team environment, as well as independently
• Strong personal ownership and follow through skills
• Must have a strong and positive work ethic and display Bank of America's Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet defined performance goals
• Excellent written and oral communication skills

Desired Qualifications

• Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role
• Experience in claim investigations/systems
• Skills:
• Attention to Detail
• Decision Making
• Due Diligence
• Research
• Active Listening
• Adaptability
• Issue Management
• Problem Solving
• Business Acumen
• Collaboration
• Oral Communications
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency