Sr Claims Analyst

Bank of America; Newark (DE); On-site; USD 42,000 - 66,000; Full time

Job summary

Bank of America is seeking a claims specialist to handle day-to-day complex fraud and non-fraud claims, performing in-depth analyses and following regulatory guidelines. You will educate, set expectations, or deny the claim while working with multiple partners.

The role is a 40-hour week, Monday to Friday, 8:30 AM to 5:00 PM, focusing on customer service and precise data recording in an in-office setting.

Qualifications

• Experience in a Customer Service or Client Facing Environment.
• Excellent customer service and the ability to diffuse difficult interactions.
• Strong problem solving and analytical skills.
• Customer-centric approach to problem resolution.
• Ability to work in a team or independently.
• Strong work ethic and alignment with Bank of America values.
• Flexible and adaptable to change.
• Ability to multi-task and meet performance goals.
• Excellent written and oral communication skills.

Responsibilities

• Interacts with multiple business partners to investigate and decide claims.
• Follows up with clients verbally or in writing.
• Educates and communicates claim decisions to clients.
• Records data accurately from client interactions.

Skills

Customer Service

Problem Solving

Analytical Skills

Communication

Team Player

Multi-tasking

Attention to Detail

Decision Making

Adaptability

Research

Active Listening

Written Communications

Oral Communications

Business Acumen

Collaboration

Due Diligence

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for resolving the day-to-day complex claims and escalations including in-depth analysis for fraud and non-fraud claims, handling complex decisions based on analytical research, established policies and procedures, and judgment. Key responsibilities include following all applicable regulatory guidelines and establishing procedures while utilizing multiple systems and tools. Job expectations include interacting with multiple business partners and clients in order to educate, set appropriate expectations, or deny the claim.

Work Schedule: Monday - Friday (8:30 AM to 5:00 PM)

Required Skills: "Must" have these skills to be minimally qualified.

• Experience in a Customer Service or Client Facing Environment
• Must display excellent customer service skills with the ability to diffuse difficult customer interactions
• Must possess excellent problem solving and analytical skills
• Customer-centric approach to problem resolution
• Must work well in a team environment, as well as independently
• Strong personal ownership and follow through skills
• Must have a strong and positive work ethic and display Bank of America’s Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet defined performance goals
• Excellent written and oral communication skills

Desired Skills:

• Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role
• Experience in claim investigations/system

Responsibilities:

• Interacts with multiple business partners to appropriately investigate and decision claim
• Follows up with clients either verbally or through written communication
• Educates and communicates claim decisions to clients
• Records data captured during client interactions accurately

Skills:

• Attention to Detail
• Decision Making
• Due Diligence
• Research
• Active Listening
• Adaptability
• Issue Management
• Problem Solving
• Business Acumen
• Collaboration
• Oral Communications
• Written Communications

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40