Senior Claims Advocate

Epic Insurance Brokers and Consultants; Birmingham (AL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

EPIC Insurance Brokers & Consultants in Birmingham, Alabama is seeking an experienced Claims Advocate to join our Property & Casualty team. You will manage complex claims, collaborate with clients, producers, and carriers, and strive to optimize outcomes while controlling costs.

The ideal candidate has hands-on claims experience across workers’ comp, general liability, and auto, excellent communication, and a collaborative spirit.

Qualifications

• Experienced insurance claims professional with broad exposure to workers’ compensation, general liability and auto.
• Strong communication skills and ability to collaborate with clients, producers and carriers.
• Proactive, organized, and able to prioritize in a dynamic environment.

Responsibilities

• Manage all phases of a claim from notice to closure and keep client and producer updated.
• Provide technical guidance in response to inquiries from clients, adjusters, and defense counsel.
• Maintain and review claim files to meet service commitments and timelines.
• Monitor treatment protocols and advise on settlement discussions.
• Coordinate with other departments and participate in claims reviews and client presentations.

Skills

Claims management

Communication

Customer service

Team player

Time management

Job description

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and \"bring it\" every day, EPIC is always looking for people who have \"the right stuff\" - people who know what they want and aren't afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

EPIC Insurance Brokers & Consultants is seeking an experienced Claims Advocate to join our team of Property & Casualty brokers in Birmingham, Alabama who specialize in insuring clients in the Construction industry. This is an excellent opportunity for a career-minded individual who desires to make a meaningful contribution to our organization, and most importantly, to our clients. Our firm's remarkably high retention rate means that your expertise and interpersonal skills will be recognized and appreciated by our team and our clients. The team in this office has been voted a Best Place to Work! The team works hard & plays hard; their teamwork & culture is a huge part of their success.

The Claims Advocate is responsible for working with clients, producers, account managers, and team leaders on all claims issues. The primary objective of the Advocate is to affect the outcome of claims in a positive manner and to reduce the cost of risk through continuous management of claims.

The Claims Advocate serves as a liaison between the client and insurer regarding all claims matters. The Advocate takes a proactive approach to advocate on behalf of our clients, collaborate with internal and external stakeholders, maximize coverage, and provide practical advice on claim resolution and tactical decisions-all to achieve the best possible claims outcomes and to ensure that our clients' interests are protected by the policies of insurance placed by EPIC

LOCATION:

Hybrid - Birmingham, AL, must be willing and able to work in the office 4 days a week. During the first 3 months in this role, new hires are required to work in-office 5 days a week.

WHAT WE'RE LOOKING FOR:

• Required: Experienced insurance claims professional, able to manage a variety of claims - primarily worker's compensation, general liability, and auto.
• Strong team player who is adept at handling unique situations, asking thoughtful questions, and being critical thinker and problem solver both for clients as well as for their fellow team members.
• A time management and organizational guru! As unexpected or new needs arise, this role must be agile to pivot between tasks and priorities.
• Excellent and proactive communicator - both with verbal as well as written communication.
• Top-notch customer service-oriented individual, able to build trust with the clients.
• Candidates with a positive, outgoing attitude.

WHAT YOU'LL DO:

A detailed list of job duties includes (but is not limited to):

• Manage all phases and aspects of a claim: evaluate applicable coverage; prepare loss notice and report claim to carrier; document claim information and key services and activities; regularly follow-up with adjusters/TPAs to insure claim is progressing; and keep client and producer updated on claim status, with focus on efficient and economical claim closure
• Provide technical expertise in response to inquiries from clients, adjusters, TPAs, producers, defense counsel, and claimants
• Establish, maintain, and review claim files as needed in accordance with service commitments
• Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions
• Assist with client needs-assessments to establish reporting procedures and service commitments
• Schedule and participate in-person or telephonically in formal claims reviews, stewardships, and client and potential client presentations
• Interface with other departments to ensure effective communication and operation; work as a team within the needed timeline and production capabilities
• Identify trends in claims and work with clients and team-members to develop strategies for reducing or mitigating claims
• Maintain current knowledge of insurance contracts and industry trends; attend seminars, workshops, and training programs, as necessary and appropriate
• Interact with others in a professional, supportive, and productive manner
• Conduct all business in accordance with established policies and procedures
• Othe