Senior Claims Advocate

Epic Insurance; Birmingham (AL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

401(k) matching

Medical insurance

Wellness program

Job summary

EPIC Insurance Brokers & Consultants in Birmingham, AL seeks an experienced Claims Advocate to join our Property & Casualty team. You will manage all phases of claims, advocate for clients, and collaborate with carriers to achieve favorable outcomes.

Ideal candidates bring 5+ years in casualty claims, strong negotiation and communication skills, and a collaborative mindset. This hybrid role combines office presence with flexible work options.

Qualifications

• 5+ years’ experience in casualty claims or agency.
• IRMI CRIS designation within one year.
• Bachelor’s degree or equivalent experience.
• Strong relationships with clients, carriers, and peers.
• Ability to negotiate with adjusters and influence outcomes.

Responsibilities

• Manage all phases of a claim: evaluate coverage, report to carrier, document, and follow up.
• Provide technical expertise in inquiries from clients, adjusters, TPAs, and counsel.
• Establish and maintain claim files per service commitments.
• Monitor treatment plans, explore return-to-work opportunities, and advise on settlements.
• Coordinate with internal teams for effective communication.
• Identify claim trends and advise on reduction strategies.
• Stay current on insurance contracts and industry trends.

Skills

Claims management

Team player

Time management

Communication

Customer service

Problem solving

Education

Bachelor's degree

CRIS designation

Tools

Microsoft Office

Job description

2720 3rd Avenue South Suite 100, Birmingham, AL 35233

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

EPIC Insurance Brokers & Consultants is seeking an experienced Claims Advocate to join our team of Property & Casualty brokers in Birmingham, Alabama who specialize in insuring clients in the Construction industry. This is an excellent opportunity for a career-minded individual who desires to make a meaningful contribution to our organization, and most importantly, to our clients. Our firm’s remarkably high retention rate means that your expertise and interpersonal skills will be recognized and appreciated by our team and our clients. The team in this office has been voted a Best Place to Work! The team works hard & plays hard; their teamwork & culture is a huge part of their success.

The Claims Advocate is responsible for working with clients, producers, account managers, and team leaders on all claims issues. The primary objective of the Advocate is to affect the outcome of claims in a positive manner and to reduce the cost of risk through continuous management of claims.

The Claims Advocate serves as a liaison between the client and insurer regarding all claims matters. The Advocate takes a proactive approach to advocate on behalf of our clients, collaborate with internal and external stakeholders, maximize coverage, and provide practical advice on claim resolution and tactical decisions—all to achieve the best possible claims outcomes and to ensure that our clients’ interests are protected by the policies of insurance placed by EPIC

LOCATION: Hybrid - Birmingham, AL, must be willing and able to work in the office 4 days a week. During the first 3 months in this role, new hires are required to work in-office 5 days a week.

WHAT WE'RE LOOKING FOR:

• Required: Experienced insurance claims professional, able to manage a variety of claims - primarily worker's compensation, general liability, and auto.
• Strong team player who isadept at handling unique situations, asking thoughtful questions, and being critical thinker and problem solver both for clients as well as for their fellow team members.
• A time management and organizational guru! As unexpected or new needs arise, this role must be agile to pivot between tasks and priorities.
• Excellent and proactive communicator - both with verbal as well as written communication.
• Top-notch customer service-oriented individual, able to build trust with the clients.
• Candidates with a positive, outgoing attitude.

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

• Manage all phases and aspects of a claim: evaluate applicable coverage; prepare loss notice and report claim to carrier; document claim information and key services and activities; regularly follow-up with adjusters/TPAs to insure claim is progressing; and keep client and producer updated on claim status, with focus on efficient and economical claim closure
• Provide technical expertise in response to inquiries from clients, adjusters, TPAs, producers, defense counsel, and claimants
• Establish, maintain, and review claim files as needed in accordance with service commitments
• Monitor treatment protocols, explore return-to-work opportunities, and advise on settlement discussions
• Assist with client needs-assessments to establish reporting procedures and service commitments
• Schedule and participate in-person or telephonically in formal claims reviews, stewardships, and client and potential client presentations
• Interface with other departments to ensure effective communication and operation; work as a team within the needed timeline and production capabilities
• Identify trends in claims and work with clients and team-members to develop strategies for reducing or mitigating claims
• Maintain current knowledge of insurance contracts and industry trends; attend seminars, workshops, and training programs, as necessary and appropriate
• Interact with others in a professional, supportive, and productive manner
• Conduct all business in accordance with established policies and procedures
• Other duties as assigned
• Take proactive role in client advocacy in all aspects of claims

WHAT YOU’LL BRING:

Education, Experience, Licenses/Certifications:

• Preferred: Bachelor’s Degree or sufficient equivalent experience (in the opinion of EPIC)
• Required: 5+ years’ experience in casualty claims or agency, commercial claims adjusting, and/or Corporate Risk Management in the area of multi-line property & casualty claims
• Obtain IRMI Construction Risk and Insurance Specialist (CRIS) designation within one year of hire.

Required Competencies, Skills, and Abilities:

• Ability to effectively build relationships with clients, carriers, and peers
• Working knowledge in areas of investigation, reserving, and coverage analysis
• Ability to negotiate with the adjusters to positively impact the outcome of a claim
• Excellent time management, organizational, and multi-tasking skills, with high attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work both independently and in cross-functional teams
• Strong written and verbal communication and presentation skills
• Proficiency in Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
• Ability to handle sensitive situations with sound judgment

COMPENSATION:

Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.

WHY EPIC:

EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal