Senior Cisco Network Technician — 4x10 Shift

Ryan Consulting Group, Inc.; Sunnyvale (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

PTO

401(k) or Roth plan with employermatch

Medical, Dental, Vision coverage

Health Savings Account

Job summary

Ryan Consulting Group, Inc. is seeking a Senior Network Technician to provide hands-on network infrastructure support, configuration, maintenance, and troubleshooting in an enterprise environment.

You will install, configure, monitor, and maintain network equipment, respond to incidents, and support network modifications and service restoration activities. The role emphasizes Cisco switching, wireless infrastructure, cabling, and ITSM coordination with ServiceNow and Remedy.

Qualifications

• 4-5 years in IT, network support or related field.
• Minimum 3 years hands-on Cisco switch configuration in an enterprise.
• Advanced Cisco IOS knowledge and Layer 2/Layer 3 switch configuration.
• Experience with Cisco networking technologies and protocols (HSRP, RPVST, EIGRP, BPDUs, VLANs).
• Experience with Spanning Tree, EtherChannel, OSPF, EIGRP, and BGP.
• 3+ years supporting Cisco wireless infra (WAPs/WLCs, multiple SSIDs).
• Knowledge of network cabling (single/multi-mode fiber, Cat6) and Layer 1 troubleshooting.
• Experience with network diagnostic tools (TDR, Fluke).
• Familiar with ITSM ticketing systems (ServiceNow, Remedy).
• Experience coordinating office buildouts with facilities and vendors.
• Strong documentation, troubleshooting, and customer communication skills.

Responsibilities

• Perform MAC activities and end-user connectivity tasks.
• Install, configure, and maintain network switches, routers, firewalls, and related hardware.
• Configure Cisco switches with CLI in enterprise environments.
• Troubleshoot Layer 2/3 network issues (VLANs, Spanning Tree, EtherChannel, routing).
• Monitor network activity, investigate alerts, and implement fixes.
• Manage incidents via ITSM platforms (ServiceNow, Remedy).
• Restore connectivity during break/fix activities and meet SLAs.
• Coordinate circuit patching, switch port optimization, and WAP/WLC support.
• Install and troubleshoot cabling (fiber, Cat6) and testing devices.
• Maintain network docs, asset records, and inventories.
• Provide customer-facing support and timely ticket resolution.
• Support after-hours maintenance and weekend activities as needed.

Skills

Cisco switching

Cisco IOS

Layer 2/3 routing

VLANs

Spanning Tree

EtherChannel

OSPF/EIGRP/BGP

Wireless LAN (WAP/WLC)

Fiber & Cabling

TDR/Fluke testing

ITSM (ServiceNow/Remedy)

Office buildouts coordination

Documentation

Customer support

Tools

ServiceNow

Remedy

Job description

Ryan Consulting Group, Inc. is seeking a Senior Network Technician to provide hands-on network infrastructure support, configuration, maintenance, and troubleshooting in an enterprise environment.

You will install, configure, monitor, and maintain network equipment, respond to incidents, and support network modifications and service restoration activities. The role emphasizes Cisco switching, wireless infrastructure, cabling, and ITSM coordination with ServiceNow and Remedy.