Senior Network Technician

Ryan Consulting Group, Inc.; Sunnyvale (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

PTO

401(k) or Roth plan with employermatch

Medical, Dental, Vision coverage

Health Savings Account

Job summary

Ryan Consulting Group, Inc. is seeking a Senior Network Technician to provide hands-on network infrastructure support, configuration, maintenance, and troubleshooting in an enterprise environment.

You will install, configure, monitor, and maintain network equipment, respond to incidents, and support network modifications and service restoration activities. The role emphasizes Cisco switching, wireless infrastructure, cabling, and ITSM coordination with ServiceNow and Remedy.

Qualifications

• 4-5 years in IT, network support or related field.
• Minimum 3 years hands-on Cisco switch configuration in an enterprise.
• Advanced Cisco IOS knowledge and Layer 2/Layer 3 switch configuration.
• Experience with Cisco networking technologies and protocols (HSRP, RPVST, EIGRP, BPDUs, VLANs).
• Experience with Spanning Tree, EtherChannel, OSPF, EIGRP, and BGP.
• 3+ years supporting Cisco wireless infra (WAPs/WLCs, multiple SSIDs).
• Knowledge of network cabling (single/multi-mode fiber, Cat6) and Layer 1 troubleshooting.
• Experience with network diagnostic tools (TDR, Fluke).
• Familiar with ITSM ticketing systems (ServiceNow, Remedy).
• Experience coordinating office buildouts with facilities and vendors.
• Strong documentation, troubleshooting, and customer communication skills.

Responsibilities

• Perform MAC activities and end-user connectivity tasks.
• Install, configure, and maintain network switches, routers, firewalls, and related hardware.
• Configure Cisco switches with CLI in enterprise environments.
• Troubleshoot Layer 2/3 network issues (VLANs, Spanning Tree, EtherChannel, routing).
• Monitor network activity, investigate alerts, and implement fixes.
• Manage incidents via ITSM platforms (ServiceNow, Remedy).
• Restore connectivity during break/fix activities and meet SLAs.
• Coordinate circuit patching, switch port optimization, and WAP/WLC support.
• Install and troubleshoot cabling (fiber, Cat6) and testing devices.
• Maintain network docs, asset records, and inventories.
• Provide customer-facing support and timely ticket resolution.
• Support after-hours maintenance and weekend activities as needed.

Skills

Cisco switching

Cisco IOS

Layer 2/3 routing

VLANs

Spanning Tree

EtherChannel

OSPF/EIGRP/BGP

Wireless LAN (WAP/WLC)

Fiber & Cabling

TDR/Fluke testing

ITSM (ServiceNow/Remedy)

Office buildouts coordination

Documentation

Customer support

Tools

ServiceNow

Remedy

Job description

Shift: Monday-Thursday (4x10 schedule); occasional after-hours or weekend support as needed

Pay Range: $75,000 - $85,000 annual, non-exempt

Security Clearance: N/A

Ryan Consulting Group, Inc. is seeking a Senior Network Technician to provide hands-on network infrastructure support, configuration, maintenance, and troubleshooting in an enterprise environment. The role is responsible for installing, configuring, monitoring, and maintaining network equipment, responding to network incidents, and supporting network modifications and service restoration activities.

Key responsibilities include:

• Perform network Move/Add/Change (MAC) activities, including physical and logical network modifications, port activation, network closet connections, and end-user connectivity.
• Install, configure, and maintain network infrastructure, including switches, routers, firewalls, network testing devices, and associated hardware.
• Perform advanced Cisco switch configurations using command-line interfaces and Cisco IOS in an enterprise environment.
• Troubleshoot complex Layer 2 and Layer 3 network issues involving VLANs, spanning tree, EtherChannel, and routing protocols.
• Monitor network activity, investigate alerts, isolate connectivity issues, and implement corrective actions.
• Respond to and manage network incidents and service requests through ITSM platforms, including ServiceNow and Remedy.
• Perform network break/fix activities to restore customer connectivity while meeting service-level agreements (SLAs).
• Configure network switches and testing devices, complete circuit patching, and optimize switch ports.
• Support Cisco wireless infrastructure, including wireless access points (WAPs), wireless LAN controllers (WLCs), SSIDs, and WLANs.
• Install and troubleshoot network cabling, including single-mode fiber, multimode fiber, and Cat6 copper connections.
• Utilize network testing equipment, including TDR and Fluke testers, to diagnose physical connectivity issues.
• Coordinate with facilities teams and vendors on office buildouts, network cabling, power, racks, cabinets, and data closets.
• Assist with budgeting, vendor quotes, and pricing comparisons for network infrastructure projects.
• Set up, test, diagnose, and repair network hardware before deployment, including coordinating equipment returns and replacements.
• Maintain accurate network documentation, drawings, asset records, and equipment inventories.
• Provide customer-facing technical support, including initial troubleshooting, communication, escalation, and ticket resolution.
• Support scheduled maintenance windows, after-hours network changes, and occasional weekend break/fix activities.
• Ensure network equipment and operations comply with established IT security policies and procedures.

Requirements:

• 4-5 years of experience in IT, network support, or a related technical field.
• Minimum 3 years of hands-on Cisco switch configuration and troubleshooting experience in an enterprise environment.
• Advanced knowledge of Cisco IOS and Layer 2/Layer 3 switch configuration.
• Experience with Cisco networking technologies and protocols, including:
• HSRP, RPVST, EIGRP, BPDUs, VLANs, trunks, and VTP.
• Spanning Tree Protocol, EtherChannel, OSPF, EIGRP, and BGP.
• More than 3 years of experience supporting Cisco wireless infrastructure, including WAPs and WLCs operating in lightweight mode with multiple SSIDs and WLANs.
• Advanced knowledge of network cabling, including single-mode fiber, multimode fiber, Cat6 copper, and Layer 1 troubleshooting.
• Experience using TDR, Fluke testers, and other Layer 1-3 network diagnostic equipment.
• Hands-on experience installing, configuring, and troubleshooting network switches, routers, firewalls, and related infrastructure.
• Familiarity with ITSM ticketing systems, including ServiceNow and Remedy.
• Experience supporting network infrastructure installations, office buildouts, and coordination with facilities teams and vendors.
• Fundamental knowledge of networking hardware, software, and enterprise IT environments.
• Strong troubleshooting, analytical, and critical-thinking skills.
• Ability to prioritize competing tasks, manage multiple responsibilities, and meet deadlines.
• Strong attention to detail, documentation skills, and customer communication abilities.

Preferred Certifications:

Benefits at RYAN

RYAN offers a comprehensive, competitive benefits package designed to support the well‑being of our employees and their families. Some benefits may vary by contract.

• Paid Holidays (varies by contract)
• Paid Time Off (PTO)
• Bereavement, Military, and Parental Leave
• 401(k) or Roth Retirement Plan with Employer Matching
• Medical, Dental, and Vision Coverage
• Health Savings Account (with employer contribution)
• Group Term Life Insurance
• Pet Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Accident, Cancer, and Critical Illness Insurance

Equal Employment Opportunity (EEO) Statement:

Ryan Consulting Group, Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and termination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Ryan Consulting Group, Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process, please contact [e-mail].

Drug-Free Workplace Statement:

Ryan Consulting Group, Inc. is committed to maintaining a drug‑free workplace, in compliance with the Drug-Free Workplace Act of 1988, which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety, health, and productivity of our workforce, and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.

Pay Transparency Statement:

Ryan Consulting Group, Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable. We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.