Senior Cisco Network Field Engineer - Hybrid & On-site

City of Phoenix; Phoenix (AZ); Hybrid; USD 84,000 - 113,000; Full time

Benefits offered by this job

Traditional pension with employer and

401(a) and 457 plans with employer

Medical plans (HMO/PPO/HSA)

Wellness incentive up to $720

Paid time off and holidays

Tuition reimbursement up to $6,500

Free bus/light rail pass

Parental leave up to 480 hours

Job summary

The City of Phoenix Information Technology Services Department is seeking a Senior Network Field Engineer to join the Enterprise Network Operations Center. You will provide on-site support for Cisco routers, switches, and related hardware across branch offices to ensure reliable network operations for city services.

The role involves Tier-2 troubleshooting, leading small to mid-size network projects, and travel to multiple branch locations while maintaining security and performance.

Qualifications

• Two years of experience in supporting Cisco networking equipment, including routers and switches.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards and background checks.
• Must have a valid driver's license and ability to operate a City vehicle for business.

Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of Cisco routers, switches, and other network hardware.
• Conduct routine maintenance and upgrades to ensure optimal network performance and security.
• Respond to network outages and service disruptions in a timely and effective manner.
• Collaborate with the enterprise network team to implement configuration changes and support new deployments.
• Maintain accurate documentation of network assets, configurations, and incident resolutions.
• Ensure compliance with city IT policies, standards, and security protocols.
• Assist with network monitoring and performance analysis using SolarWinds, Splunk and Catalyst Center.

Skills

Cisco networking experience

TCP/IP

VLANs

Routing protocols (EIGRP, OSPF)

Network troubleshooting

SolarWinds

ServiceNow

Strong communication

Education

Degree in information technology, computer science, or related field

CCNA or higher certification

Tools

SolarWinds

ServiceNow

Cisco IOS

Job description

The City of Phoenix Information Technology Services Department is seeking a Senior Network Field Engineer to join the Enterprise Network Operations Center. You will provide on-site support for Cisco routers, switches, and related hardware across branch offices to ensure reliable network operations for city services.

The role involves Tier-2 troubleshooting, leading small to mid-size network projects, and travel to multiple branch locations while maintaining security and performance.