Senior Network Field Engineer (Senior User Technology Specialist) - ITS Department

City of Phoenix; Phoenix (AZ); Hybrid; USD 84,000 - 113,000; Full time

Benefits offered by this job

Traditional pension with employer and

401(a) and 457 plans with employer

Medical plans (HMO/PPO/HSA)

Wellness incentive up to $720

Paid time off and holidays

Tuition reimbursement up to $6,500

Free bus/light rail pass

Parental leave up to 480 hours

Job summary

The City of Phoenix Information Technology Services Department is seeking a Senior Network Field Engineer to join the Enterprise Network Operations Center. You will provide on-site support for Cisco routers, switches, and related hardware across branch offices to ensure reliable network operations for city services.

The role involves Tier-2 troubleshooting, leading small to mid-size network projects, and travel to multiple branch locations while maintaining security and performance.

Qualifications

• Two years of experience in supporting Cisco networking equipment, including routers and switches.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards and background checks.
• Must have a valid driver's license and ability to operate a City vehicle for business.

Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of Cisco routers, switches, and other network hardware.
• Conduct routine maintenance and upgrades to ensure optimal network performance and security.
• Respond to network outages and service disruptions in a timely and effective manner.
• Collaborate with the enterprise network team to implement configuration changes and support new deployments.
• Maintain accurate documentation of network assets, configurations, and incident resolutions.
• Ensure compliance with city IT policies, standards, and security protocols.
• Assist with network monitoring and performance analysis using SolarWinds, Splunk and Catalyst Center.

Skills

Cisco networking experience

TCP/IP

VLANs

Routing protocols (EIGRP, OSPF)

Network troubleshooting

SolarWinds

ServiceNow

Strong communication

Education

Degree in information technology, computer science, or related field

CCNA or higher certification

Tools

SolarWinds

ServiceNow

Cisco IOS

Job description

About This Position

The City of Phoenix, Information Technology Services Department is seeking a skilled and motivated Senior Network Field Engineer (Sr. UTS) to join our Enterprise Network Operations Center support team. This position plays a vital role in maintaining the reliability and performance of the city's network infrastructure by providing on-site support for Cisco routers, switches, and related hardware across various branch office locations. The ideal candidate will have hands‑on experience with Cisco networking technologies and a strong commitment to ensuring secure, stable, and efficient network operations that support critical city services.

The Senior Network Field Engineer (Sr. UTS) will provide Tier-2 support for branch office environments, delivering advanced troubleshooting and effective problem resolution to ensure stable and reliable network operations. This role also leads small to medium‑scale network projects, collaborating closely with the broader Enterprise Network Services team for successful planning and execution.

Key Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of Cisco routers, switches, and other network hardware.
• Conduct routine maintenance and upgrades to ensure optimal network performance and security.
• Respond to network outages and service disruptions in a timely and effective manner.
• Collaborate with the enterprise network team to implement configuration changes and support new deployments.
• Maintain accurate documentation of network assets, configurations, and incident resolutions.
• Ensure compliance with city IT policies, standards, and security protocols.
• Provide technical support and guidance to local IT staff at branch locations.
• Assist with network monitoring and performance analysis to proactively identify potential issues using applications such as SolarWinds, Splunk and Catalyst Center.

Telework Eligibility, Working Conditions, And Requirements

• This position is eligible for a hybrid telework schedule of up to three (3) days per week after the first 90 days of employment, contingent upon performance, attendance, and approval from the supervisor.
• The role requires flexibility to attend in person meetings or trainings at a designated City work location as operational needs arise. This may include midday, or same day requests to report onsite as operational needs arise.
• Preference will be given to candidates residing locally or within the state of Arizona; however candidates willing to relocate by the time of hire are also encouraged to apply.
• Working irregular hours, second and/or third shifts, weekends, holidays, overtime, and evenings may be required.
• Participation in On-Call rotation.

IDEAL CANDIDATE

• Knowledge of network security best practices and access control.
• Excellent problem‑solving skills and the ability to work independently in the field.
• Ability to travel to and work at various branch office locations across the City of Phoenix.
• Strong knowledge of TCP/IP, VLANs, routing protocols (e.g., EIGRP, OSPF), and network troubleshooting tools.
• Familiarity with network monitoring tools and ticketing systems such as SolarWinds and Service Now.
• Strong written and verbal communication skills.

SALARY

Pay Range: $84,094.40 to $112,715.20 annually.

Hiring Range: $84,094.40 to $102,232.00 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post‑Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long‑term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Two years of experience in supporting Cisco networking equipment, including routers and switches.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre‑screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus:

• Degree in information technology, computer science, or a related field.
• Experience in/with:
• Working in a large enterprise or government network environment.
• Securing sensitive networks and working with information security policies.
• Cisco IOS and configuration of Layer 2/Layer 3 devices.
• Network monitoring tools and ticketing systems such as SolarWinds and Service Now.
• Cisco certification of CCNA or higher.

RECRUITMENT DATES

Recruitment closes November 5, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Senior User Technology Spec, JC:09790, ID# 63251, 10/23/26, USM, VEM, Benefits:007

Building the Phoenix of tomorrow.

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.