Senior Cisco Collaboration & Voice Engineer – Remote US

Upwork

Florida City (FL)

Remote

USD 120,000 - 180,000

Full time

26 hours ago

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Job summary

Upwork seeks a senior Cisco Collaboration and Voice Engineer to support a Florida public-sector utility. You will be the Tier 3 SME for CUCM, CUBE, SIP, and voice gateways, leading disaster-recovery exercises and coordinating with carriers and contact-center teams.

The role requires remote delivery from within the United States and onsite finalist interviews in Florida. Ideal candidates have 6+ years of hands-on experience with Cisco collaboration technologies, ITSM/change management, and strong

Qualifications

6+ years of hands-on Cisco Unified Communications and Collaboration engineering experience in enterprise production environments.
Strong hands-on expertise with Cisco CUCM, CUBE, SIP, Cisco voice gateways, enterprise PSTN connectivity, dial plans, route and translation patterns, dial peers, and carrier interoperability.
Experience troubleshooting SIP signaling and voice quality issues in enterprise environments.
Experience with disaster recovery, major-incident response, and ITSM/change-management processes (ServiceNow).

Responsibilities

Serve as the primary Tier 3 technical SME for Cisco CUCM, CUBE, SIP, voice gateways, and carrier routing during finalist discussions.
Review NDA, RFP, technical specs, and support model; prepare and present solutions.
Attend onsite finalist interview in Florida and participate in live technical discussions on enterprise voice and collaboration technologies.
Lead voice and collaboration aspects of disaster-recovery scenarios and failover procedures.
Provide Tier 3 support for CUCM, trunks, dial plans, and contact-center integrations; analyze SIP traces and CUCM logs.